Wine EnthusiastReviews of wineenthusiast.com

I echo the complaint about poor customer service. I called several times over the course of two days after repeatedly hearing that I was "tenth in line". On my most recent attempt I got through the queue only to find myself back in the queue after the rep. put me on a "hold". 55 minutes on the line and I resolved (I hope) a minor issue. The product is pretty good but if you have an issue or question (and at some point you will), you'll face a challenge. And I'm not even mentioning the crazy delivery issues from several years ago.

This company has the worst customer service I’ve ever experienced. I ordered a wine cooler, they sent me the wrong one (a much smaller, cheaper model), then they refused to fix the issue. They wouldn’t refund my money, promised a manager would call me then never did, said they’d pick up the wrong cooler and once it was received send me the correct one (after I waited over 4 months for a resolution) but they never scheduled FedEx to pick it up. They just out and out lie, not to mention never offer any sort of retribution for THEIR error. And just wait, they’ll comment on this review saying they’re sorry for the mistake and have sent me a request for more information which is another lie. Trust the horrible reviews and avoid this company at all costs.

In 2016 I signed up for a 10-year replacement for the Infiniti glasses eight of each the Cabernet and the Chardonnay. Over the years I have broken the glasses and called them, I think at the most twice ,maybe three times to get replacements for which they charged a reasonable shipping fee. No questions asked and great customer service. Come today September 2nd 2022, I called for replacements. I asked for six of one and four of the other because they broke over the last several years and I'm slow to ask for replacements and I've limited room to store them. They wanted to charge me $99.99 and they're saying they are now needing to recoup the the expense of the glasses. So in other words, and I tried to get them to make this clear, they're reneging on my deal. Even if that's half the price of the glass that they sell now that's not what was agreed upon 10 years ago. Needless to say I'm not spending $99 for glasses from them even if they were worth. I feel that this company is being completely dishonorable. I suppose it's possible when I signed up for it 10 years ago there may have been a clause that said the agreement was subject to change, but like I said, I've had two or three replacements, no questions asked, great customer service, for just the cost of shipping, so I really think this is wrong. I encourage people not to sign up for these kinds of deals with wine enthusiast, maybe they changed ownership? who knows? Not okay.

I purchased an N'Finity S Beverage Center (Order 225142) and put into use in remodeled kitchen / custom cabinets. It looks nice, but it stopped working in under one year of use. Do not buy one of these and here is why: 1) N'Finity is not a big manufacturer (like Wolf, Kitchenaid, GE, etc.) so residential appliance repair technicians will not come to service or diagnose problems. You will need to convince a commercial service to come look and will pay accordingly. 2) Wine Enthusiast customer service will not return emails beyond the automated "we received your email" initial reply. The customer service reps also will not call you back. You will need to call them. Call the 800 number and use extension 8003. 3) I was told that they would replace the unit if it was a control board or a compressor causing my issues, but only if a certified technician certified the issue in writing. This was difficult (see #1), but I did this at considerable expense. I supplied this information to WE and they subsequently declined to replace the unit. I was told one thing in a friendly conversation, paid a technician a lot to come look at the unit based on this promise. Wine Enthusiast failed to follow through on their promise. (BTW - I did not misunderstand the initial promise. I owned a very successful ecommerce business for 15 years and am clear on these types of promises.) Do not buy this unit and do not buy anything from Wine Enthusiast that you might want serviced later.

If I could score this company minus one or even minus 10, I would. My first mistake, purchasing from them again after a Christmas gift from a few years back that took two years to get despite a guaranteed Christmas delivery. I am now waiting fro a piece missing form a gift purchased last September, again for a Christmas gift and despite calling first to make sure t would ship on time, I am now on my 7th "Change in expected ship date" to October 22nd. This is in excusable and you cannot speak to anyone beyond the initial CSR you contact because "they don't take calls"! I beg you, DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!!!

If I could score Wine Enthusiast less than 1 star I would. I've spent many thousands of dollars on Eurocave coolers. They were always delighted to sell me new units. But there is NO technical support. After HOURS on telephone hold or online chat hold I never could speak to a living human. But call the sales number and bingo, they're all over you. Avoid this bunch.

This company has delivery issues, customer service issues, says that they are going to waive the charges because we waited for months and months. And they stated waiving the charges in an email and then billed me anyway. Then said they were going to credit us and then disputed our dispute when they didn't. Awful Awful customer service. Awful wait times with NO follow up. STAY AWAY. I even gave them a second chance when it happened with another order.

The tech support and the customer service are horrible. They leave you on hold for 40 minutes then disconnect. I write them and they say call, I call them and they say write First they told me I have to purchase a new compressor. Then they tell me on the second phone call that their units work on thermal electric and that none of them have compressors. Very frustrating! Terrible service. I will be boycotting all products in the future with their name on it