Wine EnthusiastReviews of wineenthusiast.com

Avoid this company like the plague. We purchased a Eurocave. We were told it's inability to keep the temperature within range is by design. Our less expensive models have no problem doing so yet, after the fact we are told there is nothing wrong with a Eurocave that does not. We ordered a simple item in error. Told it would be refunded, never happened. Then every time we inquire about it we receive an email saying the matter is closed, with no replies or refund. The customer service is simply unacceptable.

I had a horrible experience with a wine cooler from Wine Enthusiast and finally wrote a highly critical review in July 2022, in which I included my order number and reminded them that they had all my contact info. The company responded almost immediately saying they would call me the very same day to resolve. Of course they did not call me - this is their shtick. THIS IS A TOTALLY DISHONEST COMPANY with shoddy products. Do not order from them; they need to be put out of business. Here is my review from 7/22 and their response: I bought an N’Finity Pro HDX 30” wine and beverage cooler from Wine Enthusiast in Feb 2021 Although it was delivered within a month, my home was being renovated and it sat in its box until the bar was complete and the unit could be installed a few months later. Once in, I discovered that this product was of very poor quality; among other problems the shelves are not stable. I called and emailed customer service several times to try and resolve it. Although they promised follow up, they repeatedly failed to come back to me even after I submitted a video of the failing product to them, at their request. Finally, a customer service person told me they would accept a merchandise return for a full refund. However when they failed to send the promised return information, I called and they told me they had never said that to me and that there would be no return/refund. If the company responds below - which I expect them to so they can appear to be trying - my order number is 367-651 and I am reachable on the mobile number you have attached to that order. Reply from Wine Enthusiast Jul 12, 2022 Hi Julie, we're so sorry to hear about this experience. We'll be reaching out to you (through the mobile number attached to your order) by end of the day, today to discuss more details. (THEY ARE LIARS)

2.5 yr old 166 bottle cooler stopped cooling. LONG wait times on phone X 3 or 4 over 3 months. Purchased 2 parts ($140), repairman ($100) certified problem was in sealed compressor system. Supposedly under warranty X 3 yrs. "Warranty"in this case meant crediting original purchase price ($1326) against new unit at list price plus shipping. My unit was discontinued, so recommended unit costing $2899 (no discount of 25% as offered on their website). Emailed and wrote to company repeatedly, to no avail. They treat their customers like sh__. Replaced with another brand unit at $1450. Will never buy their brand again.

Customer service is none existent with this company, sent numerous about an issue I had with a recently purchased wine cooler, and either no reply or a generic e-mail saying that how it is! DO NOT BUY FROM THIS COMPANY, YOU HAVE BEEN WARNED!

This company is horrible. If I could give 0 stars I would. Stay away. We never received 1 of the 5 boxes of wine glasses purchased (4 glasses in each box). The company says they shipped the 5 boxes in two separate larger boxes. One of the boxes had 3 boxes in it, the other had 1 box... we are still missing the 5th box. The company won't do anything about it as they say they shipped it. The company says they put 2 boxes in the 2nd box, but when it arrived it just had 1 box inside. After almost two hours on hold (literally 2 hours) they basically told me to pound sand... They "completed their investigation" and wouldn’t do anything to help me get the missing box I ordered. I told them I could send pictures of the boxes they sent and prove they only sent 4 out of the 5 boxes, but they didn't want the proof. Said their fulfillment team said there were 2 boxes in the 2nd box so it didn't matter what I told them or what proof I could supply. In addition, they wouldn't let me talk to a supervisor. Just pushed me into a voice mail box. If this isn't enough, one of the glasses broke after we washed them after taking them out of the box. My husband was drying it and it just shattered in his hands. We have never had that happen with a wine glass before. These glasses are supposed to have a 10 year warranty... if they break they promise to replace them (fushion wine glasses). Company didn't honor the warranty and has not replaced the broken glass. Seriously, learn from my pain and steer clear of this company. Horrible customer service and crappy quality of glasses. I will never purchase anything from this company again!

I have a Eurocave wine cooler and the sensor and Control Board went out over 5 weeks ago. I called Wine Enthusiast and they sent the wrong part - for a dual temp unit not single. My technician (Wine Enthusiast recommended person) called them and they sent another part and again the wrong unit. We called back and technical support said they would fedex the right sensor and Board right away. This was three weeks ago and have sent three emails and have called three times and have heard nothing. WE Enthusiast technical support cannot seem to get the warehouse to send the right part ? I do not get this company. I have spent close to $1000 in technician fees and have a wine cooler full of wine that is not cooling and I am getting nowhere with technical or customer service. I cannot believe how bad this company is !! Update - got a response from WE that my part was backordered to Nov 5. It is now Nov 8 and have sent two emails asking for status and have heard nothing back. Their customer service response is so bad.

I purchased a EuroCave from the Wine Enthusiast in October 2020. During the summer of 2022 It stopped working ( cooling) and the door needed adjusting. I called Wine Enthusiast for the manes of service technicians in my area. They provided 3 phone numbers , two were disconnected and the third was 250 miles from my home. I called them back and was told they would not supply me with any names since it was not under warranty. So now I have a $3000 box that does not work.

I work for a design/build firm. Our client's order was in excess of $11,000. When we assembled the units, we found that components were missing and, after six months, they still have not arrived. I've received numerous excuses and promises, and I have heard nothing substantive with regard to when the actual missing components will arrive. Zero credibility in their system at this point, which is so disappointing.