Wine EnthusiastReviews of wineenthusiast.com

I wish I would have read reviews before placing an order. I ordered an axe throwing kit on 11/27 and it still hasn't shipped. Avoid this place at all costs!

They text our main line (landline that accepts text messages) daily with spam. Have called twice requesting they stop, still get daily texts.

I ordered the spirit vault in early October. The original receipt said 2 weeks but there was a delay..okay no problem. I called to find out when I was receiving my item on Monday November 21st. The next day I got an email it was coming November 23rd. ..again cool. I get a text the delivery time is 2:30-6:30pm. At 2 this afternoon I received a text the window has been moved 6:30-10:30. Well I am sitting here at 10:47PM, no call, no show and I am extremely disappointed. I cleaned out my old cabinet and have bottles of liquor all over, and I need to now re purpose their position as tomorrow is Thanksgiving and I will be having guest. This is not good service.

This is the third time that the order I received from this company is the wrong size and has to be returned. Their customer service and inventory department is completely inept and now, as a person with a recent surgery, I have to go back and ship this back Fedex. Trying to get anyone on the phone is constant hold, especially if you want to talk to a manager! I have one order pending with them for a special Christmas gift. I can only hope that one comes correctly and on time. I will NEVER shop with them again.

Delivery was NOT during delivery hours. Delivery company would not wait for me to get there. Fridge was dinged up. I had issues with fridge after 4 Months, bought the 5 year warranty and they keep putting a ticket in when I call, but no one ever calls back or will come to fix the fridge

Be very careful here. I recently built a large wine storage room from scratch and I used the "experts" at Wine Enthusiast for all design decisions. Here's what happened: 1. The "experts" designed a system that assumed the outdoor temperature would not exceed 90 degrees. I live in Central Texas. 2. After installing the incorrectly designed system, the system would not cool below 75 degrees. I had to both replace the cooling unit and buy a new one to the tune of $7,000 plus. The redesign and retrofit cost me an additional $9,000. The so-called "experts could not be bothered to take my issues seriously, all the while my wine baked in the summer temperatures. This has been an infuriating and unacceptable process

Literally the worst customer service...ever. Nothing on their website works - don't order from here! They'll say they don't have your order and then send a tracking number out that says...we don't have that order either. Then you'll sit on hold for 20 minutes only to hang up and call sales, because maybe someone will answer in sales? They do...and can't help you.

I purchased a Euro cave wine cooler through Wine Enthusiast and was instructed to contact them with any problems. When I recently had mechanical problems with the cooler, and I contacted "Customer Service" at Wine Enthusiast, they took 3 weeks to get back to me to tell me that I was on my own. I will never purchase anything again from this company.