Wine EnthusiastReviews of wineenthusiast.com

Very negative purchasing experience in 2022. Our wine fridge shipment was delayed for a long time with no communication, and no way to track status. Even though one order we placed for quantity of one our delivery was separated in transit (left and right), meaning there were **two separate deliveries** to schedule with **2 different companies**. Meaning we had to disrupt our schedule and take time from work twice. Very high friction, very high hassle. The delivery companies hired to handle the shipping/logistics are a nightmare to deal with. Rude/rushed delivery service. Took WEEKS to schedule each time with very limited communication. Hold times of 60+ minutes. Wine Enthusiast customer service was also difficult to deal with and explain/sort the problem with. All around a nightmare experience for a product like this. After posting our experience they quickly removed my product reviews with this information, even though I had purchased the products from them.

Absolutely worst service ever. Wine cooler I’ve had for 13 months broke and fried all of the wines in the upper section of my dual zone cooler. I have spent over two hours on different hold calls. No one is able to do a damn thing. They called back once, but the person who called back wasn’t able to help so he transferred me to someone else directly, which basically just put me on hold for another 25 minutes before I hung up. Stay as far away from Wine Enthusiast as you can if you are considering buying a wine cooler.

Quite possible the WORST CUSTOMER SERVICE-Josh and Angel are the worst of all!!!! This crew must be taking courses on how to wear down the customer as you are on hold for at least 45 minutes....then hung up on. They say they will call you back if disconnected, but never happens. Ask for a manager and Josh says 'they are in a meeting'. After 2 months of continued calls to customer service to report that our brand new wine refrigerator unit was not working right out of the gate, we were FINALLY transferred to ALVIN (a real customer service agent), who issued a refund on this unit. Alvin is the only person that actually helped us. The rest of you should be ashamed of yourselves. Not sure who owns this company, but it is a SHAM! UPDATE AS OF 2/13/23: THE REFUND NEVER WENT THROUGH SO WE HAD TO ISSUE A CHARGEBACK WITH OUR CREDIT CARD COMPANY. NOW TRYING TO GET THE ORIGINAL NONWORKING DEFECTIVE EUROCAVE REMOVED FROM OUR RESIDENCE. RIDICULOUS.

Worst customer service because you cannot get through to anyone. I tried calling and live chat and nothing. I finally called the sales line and someone answered but when he found out I needed customer service he immediately transferred me and, of course, no one answered. Would not recommend due to poor customer service.

Ordered two buffalo skin 6 bottle wine carriers before Christmas and they were listed as in stock and it’s almost February and they haven’t come in yet. Extremely disappointed given I paid extra for two day shipping and it’s almost feb.

I wish I read the review before I place the order. Horrible customer service. Once sales is done, you will be ignore. Will not do business with this company again. They play game!!!!!

Shop elsewhere and save yourself headaches. The day after Thanksgiving, I ordered a wine credenza with wine cooler from Wine Enthusiast. When the unit arrived, they unboxed it in my driveway and one of the doors was broken where the wine cooler had been loaded into the unit, and there was a crack in the top of the unit. I refused delivery and when I called about a replacement, I was told it would be another two weeks because the replacement had to be shipped from Texas (I am in PA). Last week I received a call that my delivery was coming. and when it arrived, it was just the cooler, no credenza. I called again and was told there was a glitch and the credenza didn't make it into the system. Today I was told I should be getting a call about what will now be my third delivery. All of this has taken HOURS on the phone to speak with anyone, let alone anyone who could give me a clear answer. I have little confidence that my delivery will come any time soon or be correct and in good condition. Meanwhile, the company has MY money and I cannot get this escalated or get a call back from anyone in authority.

I bought Fusion Air "break-resistant" wine glasses. On arrival, there was a patchy film over all the glasses so I rubbed one gently with a towel to see if it would come off and the it broke in my hand. I called Wine Enthusiast to report this and, after a very long hold, was able to talk to a rep who offered to send a replacement. When I tried to remove the replacement glass from its packaging, I found that it was already broken at the stem. The website said, "You break it. We replace it....even up to 10 years from the date of purchase." When I purchased the glasses, I tried to click on the link, "“Learn more about our 10-Year Warranty” but nothing happened. After realizing how breakable the glasses were, I went on a hunt for the warranty details. This required clicking on the "Our Guarantee" link at the bottom of the page and then the "Glassware Warranty" at the bottom of that page. I found that there is a $12.95 shipping charge for each glass replaced and there is a limit of one replacement per glass. The warranty applies to the purchaser only and does not apply to gift recipients. The Reviews link on the site doesn't work either. If you Google "Wine Enthusiast Reviews", their ad shows 3.8 out of 5 stars with 1,150 reviews but there is no way to read the purported reviews. Taken together, these glitches seem designed to make it difficult to know what you're actually getting. The hold times for customer service are excruciatingly long but, if you get through, the agents have been very helpful. I decided to return the glasses and get a refund.