WinebidReviews of winebid.com

Yikes!!! If I could give no stars I would. Decided to do a trial with this company with two high end bottles - one didn’t sell and the other sold with only one bid at a ridiculous low reserve that they set. They then took an 18% commission on the bad sale and then charged me a 10% fee to return the bottle that didn’t sell. I also just learned they don’t pay you your proceeds for a month. Yes 30 days…that’s so wrong we all know why old scam to make money on your money. Isn’t that illegal? I lost big agreeing to go with Winebid. Wish I never saw there advertising online. At least I can warn others. Also, Horrible customer service. Worst auction house ever. Go anywhere else.

Several of my last few orders either never arrived or required several phone calls. Fedex does the shipping and they will either say that we tried to deliver but no one was home (always untrue) or we delivered it. When I called winebid to complain they told me it was my responsibility to pick up the wine from fedex myself.They offered no assistance and basically said that they believed fedex, not me. From what i can tell, this has happened to several customers. They used to be reputable. Not any more. I wont use them again and I would not recommend anyone else do. There are more reliable ways to get your wine.

Bought a case of wine from them few years ago without any problems so tried them again. Extremely disappointed by customer service -treated me like an idiot, offered no explanation or support for troubleshooting delays to delivery and rudely cut the phone off saying that I was arguing unnecessarily

Bid and bought a Justin Isosceles Reserve from them. They charged me for it but never sent the wine. When asked no response was given. I paid for the wine but never received it. I would never buy wine from this site. Besides you are actually getting gouged. There are much better sites to buy wine from, including older wines.

The markup is more than I think is fair, but they are up front about it. It's always risky buying "used" wine, but it also allows me to buy older stuff. Overall, there's no better place to procure old wines and often at a good value.

Purchased a 2004 Leoville Las cases on their site they sent me a completely different bottle of wine and now tell me they never had the correct bottle that was pictured on their website and they offered me the ability to keep the one they sent me for full price or they will send me a shipping label and hold my funds until I return the other one. The customer service rep made me feel like it was my fault somehow and they don’t need to take any responsibility for their screw ups. Never again.

More of a FedEx problem than a Winebid problem however had i known they would be shipping via FedEx I'd have made different arrangements. For wine deliveries I use a UPS address as I'm rarely at home to accept shipments. I paid to have the wine shipped and upon arriving in Portland FedEx returned it to Winebid in Napa without using the phone number in my FedEx profile to contact me. I just called Winebid and the CS person that I'll have to pay again to have the wine shipped, offered no other solution I'll probably just let the wine stay there and be done with it. edit: I later called the shipping arm of Winebid and they listened to and understood my problem. They also agreed to re-ship the wine at no further expense to me. Having said all this I cannot recommend buying wine through Winebid. It might look like a bargain but it's not...it's expensive. Plus many reviews speak of having been sold fake wine. Sadly this is a big issue these days. I know this because I'm in the business of selling fine wine. Buy locally or from a distributor, forget the middle man.

Not sure what it is with all the hate. For most of the bottles I buy, it's a great steal. Their customer service is so on point and helpful with everything. I had an issue with a shipment and they fixed it in under an hour. I don't buy crazy expensive bottles but generally find great deals. At least the website is upfront with the premium, most places will just put it into the price and not actually tell you. Only your first bid they have a pre-authorization and the charges were dropped after I won. It is not a big deal. Overall it is a great website, with some awesome deals, and amazing customer service.