Lorrie T.
The product is amazing,.. but
The product is amazing. The shipping costs are far too high. And the person that answers the phone every time I've called doesn't have full knowledge of your extensive products.. I asked him how many cigarettes a 5 lb bag makes and he said only 400.. I am now on my 800 cigarette and have half the bag left,.. but I think the tobacco tastes great and the little machine I bought works well.. it's the little plastic $4 machine.. I did want to buy a more expensive one but again the man that answers the phone can't really go into detail. Told me to watch the YouTube videos. I would prefer his extensive knowledge on the product and explain it to me.. I'm not sure if he's the only one that answers the phone?
Response from Windy City CigarsApr 14, 2026
Hi there, Thank you for sharing your feedback — we truly appreciate you taking the time to let us know about your experience. We’d like to clarify a few points that may help. Currently, we do offer a free shipping option on orders above $110, which can help reduce overall delivery costs. Regarding cigarette yield, the total number can vary depending on the tube size used and individual packing preferences, so the estimate provided may differ from actual results. As for shipping, once an order has been dispatched, it is handled by the carrier, and unfortunately, we have limited control over transit times or delays. That said, we are always working with our shipping partners to improve delivery speed and reliability. Thank you again for your feedback!