Window World, Inc.Reviews of windowworld.com

On Jan.25, 2022, I signed a contract with Window World to replace the Windows in my small house, 10 windows. Well, here we are June 14th 2023, a year and 5 months later and they still haven’t finished. When you call, they won’t return your calls. When they realize you only paid half up front, then they will call. Promise you that it’s will get done ASAP. Then months of silence. Start over, schedule install, no show. So, finally this week they started a bullying campaign. Had a lawyer send me a letter saying I have 10 days to pay. Still they have not finished the original correct windows. I didn’t say the Windows were Wrong, Window World said the Windows were wrong. I never canceled an appointment, never refused a call from them. They just suck at customer service. They never return your calls in a timely manner. I wouldn’t exaggerate or lie because I could be sued. So what I saying is fact! Shop Window World at you own risk. Im sure there are those who have used them and think they are great. If they treated everyone like they have treated me, they wouldn’t be in business . They promised they would be here Monday to remeasure the window (4th time) . Let’s see how that goes.

Since February 2023 I have been waiting for the replacement of two windows that have lost their airtightness. They are under warranty. The Company have promised me that they are on the way but they do not arrive. It's all lies. The service they provide in Orlando, Florida is totally deficient. I do not recommend it.

Terrible experience please take your business somewhere else! You are not going to be happy with the shoddy workmanship and the excuses of the owner who eventually wont finish the job and forces you to get information through his lawyer.

Update: If I went into great detail about our experience with Window World of Orlando it would be too long for the response box. We ordered windows from Window World back in May 2022. They were installed on October 31st 2022. Here is a list of things that were wrong after the installation. Broken glass and debris left outside our house which was paid for in removal and disposal fee, installation started 2 to 3 hours late, did not finish until nearly 1 am in the morning, crew that did the installation came from West Coast of Florida over to East Coast of Florida to do the installation, windows failed county inspection, locks on slider windows not fully installed, locks finally installed but came out due to stripped screws, window screens not properly manufactured, we are still being charged for a door screen we did not want to the tune of a $178.00, trim around the outside of the windows and doors still need to be put on. After filing complaints on several websites including the BBB and Google Reviews Window World of Orlando finally responded to us. The left behind debris was finally collected, the slider window with the damaged locks will need to be replaced, still waiting on that, also noticed the caulking was coming apart around several windows as well as the windows themselves were not manufactured correctly. By that I mean I can stand inside my house and see daylight through the seams of the windows. That is not good. All of these things I have pictures for.

DO NOT USE, just such an awful company altogether. Once you sign the contract and put your 50% deposit, customer service is a thing of the past. So poorly ran and operated, EVERYONE is rude, its unreal. If you want unresponsive, unprofessional and unfinished windows, then Window World is for you.

Poor quality I can feel air seeping in. Workers were fast but broke 1 window i didnt pay for. The mgr in virginia had attitude and adked ME how the worker broke window wad I not watchinh him. Company replaced window but i think its defective a year later i still have trouble with that window

This all started on February 22nd 2023 the company came out to install the windows the inspector wasn't there the inspector then came out and inspected the windows and it failed what a surprise. After speaking with Jay from Window World they have decided they got to come back out on March 30th with the inspector to inspect it what a surprise again. They have met this morning March 30th and the windows have to come out and be reinspected after all the time I have spent putting the blinds back up and repainting the outside I'm going to have to do it again. Jay at Window World and Window World Incorporated do not care about you all they care about is getting your money. Obviously the owner doesn't care as long as the money keeps coming in. I would recommend FAS or New South window or east coast Window and Door do not use Window World they might offer you the lowest price but what good is price when they don't stand behind what they say

After spending 15,000 and having every window installed be scratched I would never recommend this place. Sales is lacking with response or action Couldn’t open my windows for 5 Months because they didn’t install the hardware I had to keep repeatedly text Paul and it has been the worst experience ever The trim work looks unprofessional My windows are not the same size which looks stupid when the old ones were I’ve never seen such poor work Or poor communication from a business