Window World, Inc.Reviews of windowworld.com

All comments can be backed by emails, voicemails and screenshots. Feel free to reach out to me for any information. Hopefully this review helps other avoid using Window World of Winchester. The initial measurement went well. Everything was downhill from there. The Winchester manager Angel treating to make me eat my contract. This is after him realizing what he was quoting was actually not on the contract. To make the first payment I had to jump through hoops. I called the Winchester location twice with no response. I called the 1-800 number and was given the contact to the Chantilly, VA location. They were unable to help me but on the fourth try I reached Caprice and my payment was taken. There was a long delay between signing the contract and the remeasure. I had to call about this to get it scheduled. I was told 6-8 from the October meeting. By February things got worse. I was promised by the regional manager Eric that he would handle any further communication and that a crew from outside of Winchester would do the install. Eric said the contract stated we need to start the install within a certain amount of days. No one could show me where in the contract. I reached out to Fairfax county to try and set up a meeting. Window worlds contracts list them for mediation. I was not a resident of Fairfax county and was told to try WV business affairs and given a number. I was then referred to Winchester-Frederick county where the business is located. After going round and round there I decided to move forward with the install. Eric had promised a different crew and financial compensation. On the day of the install Angel became the voice of reason after Eric became irate and was trying to instigate a fight. I wanted to meet to discuss the emails, contract and calls. He made the comment about meeting to fight. At the beginning of this I did as to speak to the owner. Eric refused and said he was the highest level I would talk to.

Subject: A Disastrous Experience with Airbnb Dear Airbnb Customer Service, I am writing to express my profound disappointment and frustration with the appalling service I received from Airbnb. Over the course of two days, I attempted to book accommodation through your platform, only to encounter a series of issues that have not only ruined my holiday plans but also resulted in the unauthorized use of my credit card. Despite spending hours with my bank to address the payment problem, I was shocked to discover that the root cause was Airbnb's system. Your helpline, instead of offering a solution, suggested capturing a screenshot of my credit card information, a request that not only compromised my sensitive data but also exposed me to fraudulent activities. To add insult to injury, I later received notifications of my credit card being used on Meta, leaving me without a functional credit card for any expenses. This is unacceptable, and I hold Airbnb responsible for the distressing consequences of this breach of security. The culmination of these events has not only soured my first attempt at a holiday in eight years but has also convinced me that Airbnb operates more like a scam than a reputable service. The incompetence displayed by your helpline, coupled with the security lapses that led to my credit card misuse, has shattered any trust I might have had in your platform. I implore you to rectify this situation immediately, provide compensation for the inconvenience caused, and take urgent steps to improve the security measures of your platform. Your customers deserve better, and this experience has left me questioning the integrity of Airbnb as a service. Sincerely, Keith.

Salesman gave me a price then told me it would take two to three months to get the windows in. I asked how long the price was good for and he told me 24 hrs. I didn't fall for the tactics and I called a local company and got a lot better price and the windows came in four weeks. I will never deal with ww.

I can say my experience is much like the others, the windows they ordered were smaller than the originals by inches!. The covered the exterior with caulking, a lot of caulking. No drip edge, no weather wrap, they didn't even put the trim on, IU guess they couldn't with the large gaps. Inspector failed the inspection, and they wanted full payment at insall not after finished. I guess they planned on not returning, I have left several messages with no return call. BEWARE!

This is got to be the worst company I have ever done business with, they lie, make promises they don't keep, and the installation of my windows was a complete joke. They did tons of damage to window sills, window trim, inside and outside.

I paid for the installation of windows at my mother's house in May 2023. The installation was performed poorly, with numerous errors both before, during, and after installation. - On the day of installation, the installers were not provided with the proper tools by the company and were delayed for hours - Two additional visits were required to correct errors, including problems with the screens and mounting problems - It took about four months from the time of installation until all the problems were finally resolved After the issues were resolved, I contacted Window World to make payment. It was agreed I would pay by credit card once I signed up for a new card. I signed up for the card and called on September 16 for the invoice. The invoice was provided two days later, to which I replied with my credit card information. On October 12, I received an E-Mail threatening a lawsuit for not having paid. I responded by forwarding the previous message with my payment information, and was now told that Window World had determined it to be a scam. I E-Mailed them a second time, and called them a third time, to provide the payment information yet again, and said I would file a counterclaim for frivolous litigation if they don't accept payment this time. It shouldn't take two months to schedule a visit for technicians to make repairs, and the repairs shouldn't have been needed in the first place. It's not my problem that Window World's office believed my message was a scam. Not only is it illogical that my offering to pay them would be considered to be a scam, but replying cordially would surely have been better than threatening to sue. To conclude, I find it amazing how Window World took 120 days to get the windows correct, and yet the entire payment process - from the time I offered to pay until they said the lawyers would file - would have been just 32 days.

This company has very poor customer service. We ordered a sliding door in November of 2022 and it arrived in March 2023. It was not installed correctly and light shines through the bottom of the door. The screen falls out when we put it in for some air. There is never any follow-up on the companies part and when we call we are always greeted by the answering machine. A couple of installers came to look at the door and scheduled a time to come back to fix it. That date was cancelled by the office. Still waiting to get these problems resolved and it is almost July 1.

Never again. Window World provided a terrible experience. We ordered from them last year. A salesperson came out and met with us. We told him exactly what we wanted and he was great. We were supposed to have a bay window and two front windows installed in August. The day came and they installed the front windows but said the bay window arrived in the wrong size. The installers left. No one called us to follow up. A week later I call them and am told that a new window has to be made. They can't tell me when it will be ready. 8 weeks later we still hadn't heard anything. I finally called the district manager who passed me off to the same person who'd been telling me "we'll call you when it's ready." In October the window finally gets installed, but instead of replacing the soffet to accomodate our low profile bay window like we requested, they were going to put up some ugly transition piece. The installer pushed back and said that wasn't right. Finally in November the installer came back and put in the soffet. I was told the bay window would never have to be touched and the trim is already splitting away from it on the inside. I have no idea why. I have no clue who is managing these projects at Window World, but they are doing an absolutely horrendous job. I will never use them again and I do not recommend them.