Window World, Inc.Reviews of windowworld.com

During our initial phone conversation, I had asked if they could replace the jalousie window, and they told me yes and sent a man to come take measurements a week later. The day of, I get a call saying that Window World can't install new jalousie windows, and can only replace it with a different type. I do not know why they decided to waste my time and not tell me upfront, but they have managed to waste my and their time with a useless lie.

I ordered 2 EXTERIOR DOORS FROM WINDOW WORLD OUT OF DAVENPORT, OWNER RUDY HAD THE WRONG SIZE DOWN WHICH I HAD TO CORRECT BEFORE ORDERED, ALMOST 8 MONTHS AFTER I MADE 80% DOWN PAYMENT - AFTER CALLING SEVERAL TIMES TO SEE IF THEY CAME IN OR WHAT THE HOLD UP WAS--FINALLY GOT THE INSTALLED BUT WRONG DOORS AND WRONG COLOR----RUDY DOES NOT ANSWER MY CALLS NOR DOES HE CALL ME BACK---POOR WAY OF DOING BUSINESS-----THINK TWICE BEFORE GETTING WINDOWS OR DOORS FROM THIS OUTFIT. NO CUSTOMER SERVICE HERE--

This company sucks… i have delt with them for windows and siding… only reason i went with them was due to the financing. Fist of the job was started in the middle of winter when they stated they were going to start that late summer.. the guys didnt even wnna be on the job site.. it took them untill fall of the following year to complete.. after leaving I noticed nails all over the place. Siding not over lapped properly and all the metal trim for the faca was all bent up and looked like crap.. i called complained and they sent the boss of the company to fix it.. all he did was cobb job it. I have about 10 seams across a 20 ft span.. where they piece mailed it together.. it hasn’t even been 10 months sense the fixed it as they say and the metal is falling off my house. And its falling off on areas thats new construction so there shouldn’t be any reason other than not done properly… the trim all around the windows looks all jacked up to and there answer was well it is what it is.. i pay a hefty monthly bill for a half assed crap job.. ive tried contacting the company to fix the stuff that has fell off and no response.. these guys hire rag tag sub contractors to do there work.. its a scam and ashame what they do. This is Window World upstate NY

We had a garage door installed by Window World and one Window cracked within 2weeks of installing and no warranty on it. Was told not our product so won’t fix the cracked window. Don’t use them for garage doors. They don’t stand on those windows. Will never use them again. Beware everyone. Unsure of exact date was several years ago complained several times with no reply. Window still cracked.

I was pleased with the windows for about 2 weeks. Then we got some cold west winds and could feel the air leaking through the frame and the sash. I had specifically asked about air leakage, and the sales rep assured us that we would not feel air coming in. WRONG! Such a disappointing product.

We purchased basement windows and waited 4 months for them to be installed. We paid half when we purchased with the other half due upon completion. Finally they were installed but the installer said he could not complete the job until we dug about 6 inches down into the window wells. Until we did that, he could not seal the window. I was upset because if we were told this beforehand we would not have purchased, as we cannot dig it. This means we would need to hire someone, costing even more money. I was not going to pay until the job was done, as agreed upon, but Window World in Southern Colorado stated the installation was done and sealing was something different. They also stated that we did not give them access to the windows because the dirt was there. How would we know that this is considered not having access to the windows? Why weren't we told this by the salesman that did all the measurements etc.? There is no dirt even touching the window. Anyway, they were very poor with communication and on top of that told us they were putting a lien on our house and would report us for theft. Very disappointing and extremely unethical.

i purchased 4 windows this time.I have bought 8 in the pass 4 at a time do to money. i did not know the company was sold and the new owners had changed suppliers. I wish they had told me or I should of asked. The new builders make a very cheap window and screen unit compare to what I had bought from the old owners who I dealt with I believe it was A.M.I windows they had lifetime limited warranty great construction I have pictures how A.M.I I believe that was window worlds builder then. now these new owners in my opinion just have a window. My windows once locked if pulled down will move inches up and down but is hidden with all the vinyl sides or tracks. the screens are short about 1/4 inch in length so the top of the screen has a opening across the top of the window. they want to add an addition to the top to make up for the shortage instead of making the screen the right length. nothing has been done since Dec 2023. Every time they send out an installer to check the problem they get weaker and weaker in pulling the window down while locked. I would be glad to change the review if the problem is corrected to my satisfaction. Please window world solve this problem to my satisfaction.

It Doesn't Get Better With Window World of Washington DC After much written communication with Window World personnel in the Wash DC office (They are a franchise), Window World Consumer Relations Department in the head office in Wilkesboro, NC, and the franchise owner, about getting the products (sidiing, a front door, and a storm door) that I contracted and paid for in 2022 completed, I thought I was finally out of the woods at the end of 2023 when all the items were finally all delivered and installed. Unfortunately, I was clearly wrong. Issues with communication, follow through, and quality remain solidly inconsistent. Quality is now the foremost issue I have with Window World in 2024, although there are the accompanying matters of follow through and communication. I discovered an opening in the front door sidelight that was installed on May 26th of 2023 as the weather got cooler. I contacted the Regional Manager about a gap in the sidelight of the newly installed front door on October 18th of 2023. This matter was addressed but as usual, later than the promised date. On January 26th, 2024, the storm door which was also installed on May of 2023 developed a serious problem. It could neither be unlocked from inside nor from outside. I was trapped in my house and unable to use the closest exit. I was concerned about safety and did not wish to sleep in a house I could not exit readily in the event of a fire. Once again, I was forced to contact Window World of Washington DC. Although the storm door lock had had a similar problem on the day it was installed, I was able to unlock it on that day after several hours of jiggling and maneuvering the lock mechanism before help came. This time, hours of jiggling and maneuvering didn't work. I credit the Regional Manager on this occasion for suggesting that the glass in the door be removed until the next day when he would come inspect the storm door lock. I was fortunate that my neighbor was available to help remove the glass in the storm door. The Regional Manager himself was unable to unlock the door until he picked it apart with a tool when he came to inspect the door on January 27th, 2024. He did replace the glass in the door and I taped the door lock so that it would not accidentally get stuck again pending it being repaired or replaced. He did inform me that a new lock for the storm door would be susceptible to having the same problem since a mechanism inside the lock turned beyond where it was supposed to which makes it catch in a position that makes it lock in place. The problem is a design flaw. The Regional Manager promised to order a new lock for the storm door and to contact me within a few weeks. I heard nothing from him since January 27th, 2024 so I contacted him on March 11th, 2024 by which time the seal that holds the glass in the door had started to fail. I now have to constantly push the seal into it's grove because it won't stay in place. A promise to get back to me the next day was not kept. I reached out again on March 18th, 2024. My enquiries at this point were met with brusque responses and no definite date or window of time when the problem would be resolved or my money refunded so I can go purchase a functional door myself. The manager ended our text conversation abruptly on March 18th 2024. A dismissive attitude toward customers does not grow a business. It invites reviews that people would rather not write and law suits. The quality of the storm door has proven to be totally unacceptable and the level of disregard for customers inexcusably shoddy. This business that stood out in 2016 when I first encountered it, seems to be unable to service customers beyond clinching the initial sale because of fairly low prices.