Window World, Inc.Reviews of windowworld.com

I can understand poor reviews on window installation, but my issue is with poor scheduling. We, initially, settled on a date/time......I then received an email, changing date/time (to which, I agreed),,...on the day of the appointment, I receive a text, again changing back to the original date/time. A waste of my time. Moved on to other suppliers/installers.

We called Window World (WW) to look at 5 windows that were getting condensation between the windowpanes. We were talked into replacing all the windows at a good price being that we are Veterans and would be taken good care of. WW Installed 25 windows at $14,600, using the wrong caulking. The caulking protruded into the siding and was non paintable. The oxidation run off from the caulking caused an increasable amount of staining discoloration to our Rhino Shields coating. Initially, WW insinuated that the other company was at fault for the stained siding and told us that we would have to pay to fix their mess ups. After going round and round with WW they finally came out to redo the windows. WW caused additional damages removing and replacing the windows damaging our window frames and siding. We submitted 29 photos identifying the damages. Window World refused to take ownership even with the other company’s notations of what caused the problem. Please be careful of WW’s covert trickery.

I bought the windows in July one of the window sashes was cracked. It took them the same amount of time to replace the sash. It is now 12/1 .The ordered took 8 weeks now I am waiting for the permit that they pulled due to the length of time it took them to replace the damage .I might get this by Christmas the way things are going. I am not happy all these issues where on their end so I am waiting on a company that does not care about their about customers just the all mighty dollar.

For a year I have wait to get my windows replaced.They put in windows take out windows open boxes windows are broken in shipment all kinds of crap.Last window left sealer all over the window and somehow broke another window.I am done!!

Windows leaking. Pieces coming off. They came out and took pictures but did not fix anything!

I replaced 27 windows in my home with Window World. The last 2 windows installed were attic windows. The installer left because it started to rain and he told me I would have to finish up the caulking. I called Window World and sent pictures of what the windows looked like. They never got back to me. I called again and the woman said I would have to fix it. Sorry Window World, I will replace my remaining windows with another company that backs their work.

Never Never Never buy from WindowWorld. From the shoddy installation and incompetent installers to the Branch Manager who has lost sight of customer service, this was one of the worst experiences I have had with a company.

Their so-called "installer(s)" use inferior materials. They definitely do not know how to use a tape-measure and/or square. No clue how to recognize a dull sawblade. Excessive tearout. Broken/cracked trim work. Nail heads left 'high'. In such cases, nails where not countersunk, the heads were bentover instead. Nail holes where left unfilled. A definite overuse of caulking to hide their errors and goofs. Weatherstripping is separating from the door after several months. Doors are not hung plumb to the door frame. Door frames do not 'lineup' with the installed trim. The new, installed doors are inches narrow than the former doors. These are exterior doors. Window World used hardware intended for interior doors. Our local hobby shop has better looking woodcraft items than the trim work around my doors. Alignment is much better, and tight corners, also. Here today, gone tomorrow. Wham, bam, thank-you ma'am.....