Window World, Inc.Reviews of windowworld.com

Once gone impossible to get problem addressed. Lady service person abrupt stated problem would be addressed, still waiting. Never received call etc.,hired handyman to repair.Hired them because of Shrewsbury location,didn't matter. Now I see doing bathrooms, gutters etc,try getting window business efficient.

The pricing was good, and they do have good sale folks. However, their overall service and customer service is very poor. First, they came with the wrong door for our back deck. When they went and got the correct one, the piece where the locks were supposed to be was wrong. They guy rigged it so one piece of the door would lock. Still not 100 secure. Then we found one of the windows wouldn't lock. Then my wife went to open one of the windows in our upstairs bathroom and the lock came off. One of their guys came to check it all out and said they would order everything, and someone would get back to us. Two months and we were scheduled to have the issues fixed on 4-2-25. However, we were told they had to cancel because the guy called in sick. I called and the earliest they could do was the 8th. We wouldn't be home, so the next available day was the 14th. Two and a half months with a back door not 100% secure and two broken windows for a current customer. If I had known their customer service was this bad, I would have paid more for a better company. Absolutely will not be recommending them to anybody. *** Just a quick update. They have bent over backwards to correct the issues that happened. Even though there was another little hiccup, the service has improved. I would recommend them, but will inform them that they might have to be patient.

This is quite long but you need the whole story. We wanted to like Window World. But we didn’t. The price was decent but that’s as far as it went. We ordered our windows August 9th and wrote a deposit check for half the amount, which they promptly cashed the next business day. We were told by our salesman that they were running about 6 to 8 weeks but it could be 8 to 12 weeks. Seems a bit long but, OK. Then, we waited. We never heard a word. No communication whatsoever. So, at 8 weeks we called and we were told it would, in fact, be more like 12 weeks. At 12 weeks no word still so we called and the story changed to, “No…. we told you 12 to 16 weeks” (we were NOT told 12 to 16 weeks). But then, they couldn’t even get them at 16 weeks it got pushed to 18! And not once during the 18 weeks did anyone from Window World reach out to us. We always had to contact them to try to find out what was going on. Keep in mind they had our deposit from day one. If we thought we would be waiting 18 weeks for windows we would never have ordered them. Meanwhile we have three different neighbors around us having windows replaced. We stopped and asked. “How long did you have to wait for your windows?”. Two had to wait 4 weeks and one had to wait 5 weeks yet we are waiting 18 weeks. We had to wait longer than the three of them COMBINED. That’s beyond ridiculous. Now it’s mid/late-December (that’s right we started in early August), let’s get to the installation. Once the windows finally came in, they agreed to come out the very next day. They sent two people to install 14 windows. It took them two days which isn’t bad (Dec 18th/19th), but when they finished some of the windows were extremely hard to open and 4 windows failed city inspection for not enough fasteners. They came back out and adjusted some of the windows and made the correction for the inspection failure on the morning of December 20th (they should have never left with the windows like that in the first place). They didn’t pay for the reinspection when they found out about the failure. Instead, they waited until Monday (which is now December 23rd) and the inspectors are already booked for the day. The city is shut down for Christmas eve and Christmas day so now we have to wait until the 26th. And, to add insult to injury, Window World tells me “Give us a call next year and we will come and finish up putting in the plugs and caps after your final inspection. We are closing today (Dec 23rd) and won’t reopen until after the 1st”. Are you kidding me? After all this? We have been waiting since the first week of August now you’re telling me to wait till next year because your windows failed inspection and you decided to wait to pay the fee? On Jan 2nd I drove to Window World a to pay the remaining balance (I’ve always felt obligated to pay my bills even if the service is less than stellar). Once again, they cashed my check the very next day at 9am (I get text alerts on my phone when large amounts are withdrawn). Seems strange that a big company like that would need to rush down to the bank for money. Oh, and by the way, for all you veterans out there. They claim to be veteran friendly on their web page and have a huge veteran initiative. But don’t expect a military discount. As for the actual windows, only time will tell. We got their series 4000 double hung insulated windows. They have the Energy Star certification marking on them rated for the southern states. But, until they have been through a few Florida winters and summers, we will reserve judgment. They do have a lifetime warranty (as most company’s do) but, if it took 18 weeks to get the windows, how long will it take to get a replacement when/if one breaks?

Will start with the good, windows are 9 out of 10. Installers workmanship get a 2. No idea how to remove old windows, tore my siding up, big gap between J channel and siding, water leak, told me not responsible. No response for a call back. Unequal window trim, 1 " on one side 2" on other, did return to fix this, half a$$. Well they keep the caulk companies in business, siding nail holes left open. Sales does a good job of selling, after the sale no contact from sales. Was told get something for referral, they got a 10k job, 3 months ago which was completed, never got my gift card. Could go on and on, why bother.

Spend the xtra money and go with a company that actually cares if you’re satisfied and provides quality work and product. Trust me! I am not one to write reviews but this one I feel is my duty to warn others before you spend money on crappy service/product. Windows are quite a chunk of money. I know why Window World was the least expensive now. First off they called early and said they’d be out between 10:30-11:30. Great! So far so good. Well, they showed up at 1ish and didn’t notify us of the delay- my husband had to call to make sure they were still coming. Since they do all windows in a single day- it was late when they finished. The lead guy showed us windows in each room and how they work. I walked around the outside of the house to inspect as they have you sign a sheet making sure they are cleared of any issues. I realize now this is because they want to put the responsibility off on the consumer if something doesn’t work right once they leave. I chose to walk around the outside of the house and visually inspect - I noticed that the window frames had the antique bronze scratched off in a lot of spots from installation. We paid an xtra $250 per window for this color and that was very disappointing. He had one of his guys use spray paint to correct them. Yes, I said spray paint! There are drip marks and he got it on our white brick. It was getting dark and that was hard to see at the time. The next day after installation, I open 4 windows. When I close them later in the day they will not lock - the windows would get pushed out and off track when trying. I contacted customer service and spoke with a condescending lady who was short and acted like I’m stupid. She told me to push at the top of the sash of the window. I told her that it’s 10ft tall and she said get a ladder! So I did and asked her what good that would do. She argued and I had to explain to her a couple of times these particular windows are single hung. (We have double and single) She then said she could not read the mapping of the windows in our house that the sales rep provided and she would have a supervisor reach out. He did the same day. He told me to slam them really hard and they should lock! Alrighty, so I need to slam brand new windows?? That didn’t work so he said he’d have someone out to repair the next day. Low and behold, someone did come out the next day. He was a bit cocky and proceeded to SHOW me how easy the windows are to lock. He messed with a couple and got one to function as intended. He then had me shut the window so he could make sure I’m doing it properly LOL!! Really? Well guess what it wouldn’t lock again. He repeatedly argued said it was fixed and then started having issues himself, after 20 min of this he said that the crew should have never left without checking them. He said he was escalating to his supervisor, Jeral or something like that and would have a crew out next day to rehang the windows. He also said as he was leaving that he was sorry about this. I said well it’s not your fault and his response was - Yah your right it’s not. WTH talk about unprofessional. I have not heard back from anyone yet and have now missed 2 days of work as well and looks like will need a 3rd day off if they ever show up. This was on Thursday and it is now Saturday. Really upset that we’ve spent our hard earned money with a company that apparently does not value quality or the consumer. I’m concerned that any future warranty claim is going to be dismissed at this point. We shall see. Really disappointed as this was a big purchase. **** UPDATE**** Jeral came out Sunday after I wrote this review, He says it’s a manufacturing issue and will replace the sashes on all 4 windows. If that does not solve the issue he will have them all replaced. 3-4 weeks wait. Will post updates.

Window world Installed my slider They broke my tile and said they would not repair it, they broke my track that is the frame of slider it needed to be level the came and put a screw in it making it not level Only 1 person on hole crew spoke English . Stay away from these people,

I purchased a home that had installed windows from Window World. The warranty was transferred to me. I thought great. BUT getting them to actually do warranty work is another thing. I contacted them June 2023 regarding windows that do not fit properly and have gaps where you can see daylight thru, and was told in an email by the owner that "There is not a trip charge on that, but you will have to wait until we have a crew or sales rep headed that way to do other appointments." So in the mean time I have windows that do not function properly. I contacted a local contractor that inspected the windows and said they were not installed correctly and did not use shims to have a proper fit. Have no idea how long of a wait I will have. With that way the windows are and are installed I highly doubt if anyone in the area is jumping at a chance to have this company install windows for them.

They installed two skylights. My shades (from another company) did not work after installation Someone came out and claimed it wasn’t done by them. Very strange that two shades became unglued at the exact same time. Now I have to put another $4000.00 into new remote skylight shades. Not happy