Window World, Inc.Reviews of windowworld.com

Rochester NY Office: Quote done wrong (July 2025), wrong door measurements taken three times yet still wrong, wrong size doors installed and damaged by installer, aluminum wraps done wrong. Company finally sent out a master installer from a different office who said he could see from the street how poorly done the job was. He redid measurements and gave to someone in office to reorder doors in March 2026 but replacement doors were never ordered because that person left the company. Numerous calls to manager/company over four months and they are just now returning our calls to say they will make it right.... but he's out sick and can't talk to owner about it, and now someone had a death in family. It has one excuse after another for installing incorrectly sized doors. Filed complaint with BBB and NYS AG office, and anticipate going to small claims court.

I had 8 windows in my house replaced by Window World of Boise in 2009. Several years later I had a problem with one window. The spring type thing that holds it up broke. Called Boise to have it repaired and got a bunch of whining about how far I was from Boise and he would let me know when he would be available. I waited a couple weeks, called back and got a run around. So I called the corporate offices about it. They contacted Boise immediately and I got a return call from Boise saying I shouldn't have contacted corporate but did get an appointment the following week for the guy to come repair the window. When he got here, he didn't have the right part and used a different size "that would work just as well". It didn't. I opened the window about 20 minutes after he left and the spring type thing broke again. I called immediately to let them know and told them I needed another appointment. The other side of the window was still working and held it up, so there wasn't a big rush on him returning. I never heard back from them. Now in 2026 I need a window replaced and called them to come give me an estimate and get the original window fixed. Nick came out and did the estimate and said he'd order the parts for the window and they should be in in about a week. About 3 weeks later I called and Nick said the part still hadn't come in and that he'd contact the company and let me know. Another week goes by, no call, no text so I contact them again. Nick said the part was on the truck and would be here so we set an appointment for June 30 which I had to reschedule for July 6 at noon. At 12:15 I call and leave a message. Nick calls back and says the part that was on the truck for the June 30 appointment really wasn't on the truck and still hasn't come in. Did he let me know in advance? Absolutely not. So I wasted an entire morning waiting on him. He's going to call the company again (yeah, right) to find out where the part is(that was on the truck before), again. I've learned the ONLY way to get things done with this organization is by calling the corporate office. Absolute horrid customer service on repairs.

I am still waiting for someone to call me and give me an update on what's going on with my window. Very much avoidance and not taking responsibility for their incompetencies

My advice is stay away from this business. We had windows installed in January with one being broken by the installer. It's almost the end of June and the replacement has still not come in to be installed. Don't expect whoever works there to answer the phone and if by chance someone does, all they give you is a run-around answer. They should be reported to the Better Business Bureau for very poor lack of service and follow-up calls. This has been the worst decision we have made regarding any home repairs/installs.

I gave one star because I wasn't given the option to choose none. Window World of Winchester, VA is the absolute worst company for replacement windows and customer service. We had a total of eleven windows replaced, and there was an issue with each one. There were nine windows that had issues on the inside. The issue was at the top of the windows. Some of the vinyl part that goes across the top was flush ( which is the way it should be), and other parts had a gap. There were nine windows that had issues on the outside. The issue on the outside was the aluminum at the top. One corner would be flush , and the other would have a gap. We had multiple issues with the caulking , both inside and outside. The caulking was not uniform, some windows had gulps of caulk, while others had just a sliver. When I question these issues , I was told by management that these things happen. Maybe the house is not square. Remember these are replacements. Nothing is perfect. I understand that nothing is perfect.But when you are paying for a product and a service , it should be close to perfect. The vision of window world is if it is not perfect, caulk it. Caulk will fix it. Not the proper solution.

I emailed them twice for a window quote. They never responded! Terrible customer service. I would never recommend them.

Upon an agent visiting our home to see and hear about their expertise about windows I feel the agent was less than forthcoming about the type of windows we were getting. We talked about black grid windows but, he mentioned they make two-toned windows black looking from the outside and white on the inside. Not really showing us an example of this type of window but, he did bring in a white gridded window showing how strong, how easy to clean their windows are. Never doing this type of installation before wish I had asked more questions. We agreed on the two-toned windows. The agent didn't say any down sides to the two-toned windows. Also no mention from the agent that the windows I picked out had full screens the size of the whole window and that they had black color screening. I had no knowledge of this type of screen until installation happened. The window replacement installation 17 of them took place in July 2025. Several days to what I thought would complete the whole installation. But, took much longer with correcting flaws. The workers were very sloppy not putting down any tarps down inside the rooms of the house that had windows. Black glue droplets was found imbedded in some of the rooms that had carpet. Some of the windows the caulking was very slopped on. Some of windows that was being replaced were piled up in my front yard over night a day or two where a huge patch of grass died. After the window installation was done came the new shutters to be installed I guess the third or fourth day each time being sent different workers to finish and never having enough pegs to install the shutters. So they used screws in some of the shutters, unacceptable!! Examining the screens of the some of the windows several of the screens had ripples. They agreed also and obliged to replace some of the screens. After several many visits back to my home with different workers to fix the flaws by this time its December 2025. Not too mention a double sized kitchen window that had to be replaced with flaw in the glass an obvious scratch which took weeks to get them to replace it. Left windows with finger prints and decals with sticky residue, if they cleaned them it wasn't obvious me. The second story windows having two arched windows that were left unclean with fingerprints and decal glue. I wish the agent had mentioned from the inside of the house looking outside the windows frame surrounding the window which I guess is a reflection from the black grid on the outside has a green, teal color is obvious looking on the inside. When visitors and family have asked why is there a green teal color look there I have go into an explanation. Yes, well insulated windows and easy to clean only things I give a heads up to.

I had new windows installed at my home on December 24, 2025, and I am writing to formally express my dissatisfaction with the service I received from Window World. First, I was not informed until after the installation was completed that one of the windows installed was not the window I ordered or paid for. At no point during the installation was I made aware that an incorrect window had been delivered or installed. Second, I am requesting clarification on your internal procedures. Do Window World windows have identifying style numbers or stickers? If so, are installers required to verify that the correct products are loaded onto the truck before leaving the warehouse and before installation? It is difficult to understand how a completely incorrect window—one that was apparently sitting in the warehouse—was installed at my home. During the installation, a manager named Dave arrived and stated that he was there to ensure everything was correct and running smoothly. Despite this, he left my home knowing that the wrong window had been installed and did not disclose this information to me. His exact words to me were that “everything looks good” and that I should contact him if I had any questions or concerns. At no point did he inform me that I had received a window I did not order. I completed full payment on the day of installation, prior to the installers leaving my home. Due to the holiday, I planned to contact Window World on December 29, 2025 to address the issue. Before I had the opportunity to do so, Dave contacted me and left a voicemail regarding an outstanding balance. Had he done his due diligence and reviewed the account, he would have known the balance had already been paid in full. Not once in that voicemail did he acknowledge or disclose that Window World had installed the wrong window. On December 29, 2025, I spoke with Candace, a manager. During this conversation, she initially attempted to minimize the situation until it became clear that I had, in fact, received an incorrect window. I then requested to speak with the Regional Manager, Eric, immediately. Holiday or not, if he was unavailable, I requested to speak with whoever was acting in his place. As of now, I am still waiting to hear from a Regional Manager. I expect the same urgency and responsiveness from Window World in resolving this issue as was shown when contacting me regarding payment—payment that was already made in full on the day of installation. This experience has been extremely unprofessional, misleading, and unacceptable. Until this matter is resolved promptly and appropriately, I cannot recommend Window World. Buyers should be aware that unless they have time and money to waste, they may want to reconsider doing business with your company. I am requesting immediate contact from a Regional Manager to address this matter and provide a resolution.