WindowEstore.comReviews of windowestore.com

I wish I could included photos because oh my goodness are these windows amazing, I've been the talk of the neighborhood since I put them in. My one complaint is that the bezels are actually 3.5" not two like I said, but I ordered them a little bigger than what was needed, and they are leagues beyond my old windows. You can not beat windows of this quality for the price that they offer. I will be using them indefinitely in the future.

The windows looked great but wasn't as I expected it on the STC rating part of it since I live right next to the airport and did emphasized during my quoting process. And one of the window that is a single hung keep having rain water sit inside the sill creating a pool until it dries out on its own. But overall, I am still happy for these windows. Derek replied really fast and quick and with patience on every issue or request. He is really eager to help me resolve any concerns and problems that I have and throw at him. And his crew has the best customer service to all the contracting I've dealt with this ADU project. Even that he is out of state to my project, his responding rate and resolution are far better and exceptional compared to my local contractors! Their website is the most friendly and quick simple quote that I didn't have to WAIT for a service quote to get back to me like all other window companies and still getting my requests incorrectly. I love their website quick quote features and the amount of optional features to my desire. They really held my hand through the entire measurement process and making sure it's correct. And my order actually came not only on time and actually arrived 1 full week early. Just as promised delivery date! I will definitely order from him on my next future projects but will persist for his tier 3 window quality.

Excelllent company & Service. 2nd Time I have ordered from them & will come back again.

The new window I received was perfect and great quality. The service was amazing and surprisingly fast from customer service. They delivered right to my home n excellent condition and very hassle free.

They are very easy to deal with. Always buy from windowestore. They even call to confirm the window order details.

Ordering our windows was easy using the simple online interface. There was some confusion about how to measure the replacements for our corroded 1926 windows and Mr. Baker got on a Facetime video call with me so we could nail the exact specs down. Shipping was economical, delivery was easy, and even with "COVID delays" we got our windows in a totally acceptable amount of time. When the windows came in they were sized perfectly, but the installers had some problems with the sizing and wanted more $$$ to fix the problems. Being skeptical (I always am when it comes to construction overages!) I called Mr Baker and explained the problem. He took it upon himself to have a conversation with the installers personally, going above and beyond my customer service expectations for an online manufacturer. It turns out some of our openings were "spongey" with hidden pockets and gaps beneath the trim. The extra charges were actually necessary, but because of the conversation with Mr. Baker the installer greatly reduced the initial overage quote — the windows WERE sized and built correctly based on what we could SEE. We've enjoyed the new windows for about a week now and they look great. We opted for the EcoXTreme mid-grade level and we no longer hear sounds from the street and there are no bitter drafts in the middle of the night. While it may feel disconcerting to buy windows online, they'll take you through the process. Our next nearest quote from a local window store was 30% higher for lower-quality windows. I highly recommend WindowEstore and we'll definitely use them again for future properties.

I have purchased windows in the past from Derek. 2 years ago I bought 3 Hopper style New Construction windows for my basement and they were perfect. I just purchased 2 Awning style Casement windows for my attic dormer windows. Im not happy with the color at all. It is Bone “Dirty” White and it does not look good against my bright White coil trim I just wrapped my wood frames with or the bright white PVC trim. I also am not happy with the caulk separating within the window itself from the factory. I am wondering whether or not that they use different window manufactures throughout the US to fill orders.

Easy to scroll through to see what you want, and the customer service representative that reached out to me (Derek) after I completed my order was knowledgeable and helped me choose the proper window I needed.