Eric R.
My Ohio Window Project
Initially, window was poorly packaged having only cardboard at the corners and shrink wrap to protect glass and slide handle. The fit/finish of the window at the joints is disappointing. I didn’t spec the window U-Factor but it was named eco-extreme and touts energy star compliant so I didn’t check and the window has only the minimum U-Factor of 0.30 to install in my geographic location and is not energy star rated for my address. Additionally, the new construction window shipped/received without pre-installed nailing fins - it is taking over a month to have snap on nailing fins shipped/received - and another call to have warehouse deliver it to my house.
Response from WindowEstore.comJul 28, 2022
Eric, Thanks so much for the feedback! 100% our fault on this one. We sent the wrong window to you. We sent a replacement style window (no nailing fins) to you instead of a new construction style (with built in nail fins). The snap in nail fin is on it's way to you as we speak. All of our windows and doors are wrapped in plastic and have cardboard corners for protection during shipping. However on rare occasion something happens during shipping to cause damage to a window or door. That damage is normally seen at the corners. It's very rare but it does happen from time to time. Once we're made aware of the damage we'll immediately send out a new window at no charge. We apologize for the issues and will make sure we make it right for you. We've tried to reach you via email and phone but haven't had a reply as of yet. Please give us a ring at your convenience and we'll take care of these issues for you. Thanks again for the feedback and we look forward to hearing from you!