WindowEstore.comReviews of windowestore.com

Response from WindowEstore.comJul 23, 2025

We have no idea who this person is. Our phones are manned from 8:30 am to 5:00 pm M-F and our answering service takes over after hours and on weekends. We're set up to never miss calls or messages and we stay in constant contact with all of our customers. In the last 12 months we've had no customers with the initials GH. We believe this review is fake. Unfortunately companies like ours have to deal with fake reviews from time to time. As you can see in our 100's of 5 Star reviews we take communication and on time delivery very seriously.

Response from WindowEstore.comMay 12, 2025

Erik, Thanks so much for the review. We apologize for the delay you experienced in receiving your order. The order you placed on February 9th was delayed due to a new logistics software system implemented by our manufacturer in February which negatively affected a handful of orders across several different states. Unfortunately your order was one of the ones that were affected. After we discovered that your order was one of the few that were affected we immediately reordered the window. According to our manufacturer your re-ordered window is complete and is being shipped out this week. You should receive it in the next few days. Again we apologize for the inconvenience and will do absolutely everything in our power to help compensate you for the inconvenience. Please feel free to contact us at your convenience. We've tried contacting you for the past several weeks with no success. Thanks again and we look forward to talking with you.

Response from WindowEstore.comMar 23, 2023

Whenever we receive a window order we always call each customer back and review their order with them. We do this for accuracy, to make sure we provide the customer with exactly what they want and need, and to make any changes to the order should the customer have made a mistake. This customer ordered a replacement style custom sized window. We confirmed with the customer that she did indeed want a replacement style window and NOT a new construction style window with nailing fins. She confirmed that she wanted the replacement style window that she ordered. A few weeks later, when she went to pick the window up, she called back and said the window she was picking up was a replacement style window and that she had ordered a new construction style window. Her original order was for a replacement window and when we called her back to review her order with her, she confirmed that she wanted the replacement window and NOT a new construction window. There's no difference in price between a replacement window and a new construction window so during our call back and review of her original order, if she had wanted to change her order to a new construction window with nailing fins instead of the replacement window she ordered we could have done so easily and quickly with absolutely no charge to her. When she called back complaining that we had sent her the wrong window (she denied ordering the replacement style window) we told her that we have a snap in nailing fin trim available that will snap into the frame of the replacement window basically making her replacement window a new construction window. Easy fix. We said we would send her that trim at no charge to her. She was very happy that we had a solution to her problem. After our conversation with her, we immediately ordered the snap in nail fin trim and then emailed her a couple of days later with an ETA on when the trim was to be delivered. We talked with her on 3/08, we ordered the trim on 3/08, we then emailed her on 3/10 with the ETA info. The ETA email states that the trim is to be delivered on 3/31. Today’s date is 3/22 so we emailed her 10 days ago with the delivery info on the trim. Customer is stating in her review that she has not heard from us in the last 2 weeks. This is one of those situations where we've done everything right and absolutely nothing wrong and found a simple solution to correct her mistake but for some reason beyond our knowledge the customer chose to give us a one-star review. The main reason we call every customer nationwide back and review their order with them is to avoid situations like this. If a customer makes a mistake on their initial order it’s no big deal. It’s super easy for us to correct those mistakes during the order review process. We’re very easy to work with and one of the reasons we’ve become the #1 online window dealer in the nation is because we provide the absolute best customer service before, during, and after the sale.

Response from WindowEstore.comOct 8, 2020

Debra, We understand exactly how you're feeling and we appreciate your honesty. We've always prided ourselves in having the fastest turn-around time in the nation for high performance windows. Since the Covid-19 outbreak our business has almost doubled while our three manufacturing facilities are having to comply with strict Covid protocols which is limiting production at the manufacturing level. Our manufacturer just informed us that all existing orders (your's being one of them) are being delayed. We apologize for the inconvenience this has caused you. We and our manufacturer are working our tails off to try and expedite every single order. We hope to have our turn-around time back to 17 days like it was throughout our history as a company. Please accept our apology and know that we are working hard behind the scenes to get your windows and doors to you as soon as humanly possible. Thanks so much for your time. Derek Baker President

Response from WindowEstore.comAug 27, 2020

Thomas, We apologize for the delay in your order. Our manufacturer's computers went down for almost a week and half which caused a delay on quite a few of our orders. Their system is back up now and we are back on track! We've always had the fastest turn-around time in the nation on custom window orders and we're glad you received your windows. Thank you so much for your patience and understanding.

Response from WindowEstore.comAug 11, 2020

Ehab, We're so sorry you had a wait at the warehouse to pick up your window. We are working hard to navigate through the Covid-19 protocols set in place by the governors of a few states. 99% of our warehouses are operating at a completely normal pace but a very small percentage of our warehouses are experiencing slightly longer wait times due to the protocols and combined with a dramatic increase in business. Again we apologize and please know we're working hard to speed up the process. Derek Baker President