wilsonbrosgardens.comReviews of wilsonbrosgardens.com

Wilson was-for a while- the company we looked to for quality service. Their plants are impeccably grown: if you're a customer, you know what I mean. They are top quality, healthy specimens, that (if you know your growing zone) grow almost effortlessly once placed in the ground- with minimal issues. The area of service that I wish to address, however, is their customer service (or rather their lack thereof...). On or around the date I've registered, my wife and I ( after receiving plants from the company for 5 years) moved to a different state. I put in my new address, and began ordering plants that would help to make our yard "ours". After putting in a few orders, we sat back and waited for "Tennants" to our new garden to arrive . The problem was, somehow part of the orders reset to the old shipping address, with part arriving to our home. Unfortunately, since the larger part ( translated, more expensive part) of the orders were the one's sent to the incorrect address, upon calling to try and work out some arrangement, we were met with a rude gentleman (Justin) who basically said "you made a mistake...not our problem, have a great day" Unsatisfied with Justin's response, I sent an email (in which it's basic content said the following: "Firstly, the fault is not mine. Else, why would I have received plants to this address? Your response shows that you didn't attempt to read anything that was sent. Instead, making the arbitrary decision and keeping the money was the solution? In essence, you bypassed years of purchasing in order to keep- what would relatively be-a few dollars ( in comparison). I have been a regular customer since before 2020" The email was sent "up Wilson's chain " to (Gabie) who's basic message was "sorry we don't deal with address issues " ( as if there computer-or whatever system handles that, has a mind of its own). As a result, we parted with me sending them the following email message: "I am truly disappointed. The company must have changed management, because after over 15 years of doing business with them, they abandoned all "customer service " practices. It came to a head when -after moving to another state- I put in an order for four plants. I put the new address in for shipping. However, their system changed the address back to the former shipping. They sent it to the previous address. When I realized what had happened and tried to explain, they accused me of having the items sent to the wrong address 😑. Then they basically said "you made the mistake...too bad, cause we've got your money " They are no longer the reputable company they once were!!" There was no "let's see what can be done,....nothing. Hence, the two stars ( and if it weren't for them producing such excellent plants, they wouldn't have gotten those 2 stars).

Have purchased three plants from Wilson Brothers. Two of them returned because they were damaged when they shipped them to me. Poor packaging. The third died at the 6 month cut off. When I contacted them, the representative talked to me for months about the plant and then offered $20 credit for a $60 plant. It was diseased and died. Don't buy from them.