WilsonReviews of wilson.com

BEWARE!!! Do NOT use this company... here is my email when I received their goods - this explains it all... they refused to refund goods unless they arrive safely, at my cost, back in the warehouse in CHINA! 🤬🤬🤬 I have just received your delivery of goods (3 pairs of Laura – Ultra Comfortable Orthopedic Sandals) and I must say I am extremely disappointed with how the shoes present – I am accustomed to buying leather shoes and these shoes are NOT leather, as advertised and NOT worth AUD$49.95 per pair! After complaining to my colleague here upon receipt of your goods, I was shown a screenshot of the exact same shoes listed on TEMU for AUD$16.99 and I AM FURIOUS! This by Australian laws is deceptive and fraudulent! Your shoes are NOT leather, are NOT discounted by AUD$200.00 as stated, do NOT relate to a shop closing down in Melbourne, were NOT delivered in boxes and have NO sign of branding on them which is against Australian standards. I would like to return these goods as I’m still within the return window of 14 days of receipt (Note: the goods have taken 11 days to get here as they were shipped from Mainland China and NOT shipped from Melbourne). Please supply return details – return address and procedure – to return this delivery for a full refund of AUD$149.85. Should be ZERO Stars!!!!!!!!!!!!!!!!!!!!!!!

I would rate 0 star if it allows me. The goods received are nowhere near the description on the website, and now the website is gone

Beware if you are thinking of buying Wilson Launch Pad 2 Irons. I purchased some via another retailer as Wilson website does not supply Europe apparently. Within a month the paint on the club heads started coming off. Have dealt with the retailer but they seem to be going down the "cosmetic" route and seem unwilling to refund or replace. Contacted Wilson to see what their status is on warranties/guarantees and was just advised to speak with the retailer. No help at all for what is their own product that clearly has issues. Look elsewhere at other clubs would be my advice.

horrible ALL AROUND. Not only did the ship an incorrect item and refuse to take it back (?!!!!) their website is impossible to navigate with incorrect links everywhere. The fact that Federer chose them as a partner is shocking

Ordered a padel racquet. It was delivered late and there was a chip where the paint came off. Either it was a returned racquet and Wilson didn't noticed or damaged by UPS during delivery. Both companies tried to blame each other. Was told by UPS that Wilson claimed £86. Wilson offered me £10 price reduction Customer service is in Barcelona. Miguel and Supervisor Laura were useless in the 10 days of going back and forth. Call, emails, online chat all goes to them.

I’m disgusted with this company. Last month I purchased a custom glove for $620.00 The “Status Update” link was an absolute joke. The delivery dates were always all over the place and finally, I get an email that said “Your order has shipped!” I was thrilled, but (not surprisingly) the “Tracking Link” to UPS was invalid. Yep- not only is it a dead link, they conveniently didn’t provide the tracking number anywhere in the email. What horrendous service. So, I attempt to contact Wilson’s customer service and am reduced to their ridiculous chat bot that does absolutely nothing but re-route you to the FAQ’s page. It was utterly useless. There was no number or option to speak to a representative. Ohh wait…they did suggest I could send an email. Seriously? What a joke. For $620 I expect to have a damn tracking number provided when my item ships. I will never, under any circumstances, purchase from this clown show of a company again. Worst online and deliverables experience I’ve ever had. I’ve still yet to receive the glove and moreover, when I submitted my email (that I ordered the product from- (of which they sent me the confirmations) the Chat Bot actually responded by saying they have “no orders corresponding to my email address”. I’m at a loss for words. If Wilson’s team has an ounce of ethics in them, they need to contact me and answer for this experience. Buyer beware folks. If my glove doesn’t arrive in the next two days I’ll be back here to post another review. Do better, Wilson.

Don't trust them. Website offer 15% discount when signup. At the end you get 90p discount of £600 total order. While other stores offer a real discount on all items.

Very bad experience with them. They sent me an different product than what I had ordered and eventually did not issue me a refind after returning the product. I had to remind them about the refund before it was finally issued. Just a bad experience overall with their website. Customer service was slightly better though.