Quicken WillmakerReviews of willmaker.com

Response from Quicken WillmakerSep 17, 2026

Hi there, We're sorry to hear you're running into trouble — we'd be happy to get this sorted for you. To look into it, could you confirm your name, email, and phone number so we can be in touch? Once we have that, we can get this sorted. Thank you for your patience!

Response from Quicken WillmakerSep 17, 2026

Hi there, We're really sorry for all the frustrations, we want to make this right. We also replied to your review here on Trustpilot in case that's easier to reach us through. Could you share the email or phone number your case was under? We'll track down what happened and get back to you directly. Thank you for your patience.

Response from Quicken WillmakerSep 17, 2026

Hi Brenda, We're sorry to hear about your frustrations. You should be able to use the specific bequests section of the interview to do what you need to do in (1) and (2). If you're still having issues, feel free to reach out to our customer service team and we can assist you further. Thank you!

Response from Quicken WillmakerJun 22, 2026

Hi Steve, Thank you for sharing your feedback. We’re sorry to hear about your experience. Our team has been in touch with you, and we’re currently exploring ways to support percentages with decimal values to improve the process.

Response from Quicken WillmakerMay 21, 2026

Thank you for sharing your feedback. We’re sorry to hear the process felt frustrating. WillMaker is designed to help users create complete and legally valid estate planning documents, but certain final steps — such as signing, notarizing, and funding a trust with assets — must still be completed separately. The program includes instructions to help guide users through those steps, but we understand estate planning can feel overwhelming, and for some people, working directly with an attorney may be the better fit. We're happy to walk you through the process if you'd like more clarity, please reach out to us at (800) 728-3555 or email us at [email protected]. We're here for you Monday - Friday, 9am-6pm EST.

Response from Quicken WillmakerMay 21, 2026

We're sorry to hear that about the difficulties accessing your accounts, and we apologize for the poor connection when you called our support line. WillMaker's All-Access bundle includes a subscription to Everplans, but WillMaker and Everplans are separate businesses and require separate logins. We take your feedback seriously and would appreciate the opportunity to help. Since we don't have enough details to look up your account, please reach out to us at (800) 728-3555 or email us at [email protected]. We're here for you Monday - Friday, 9am-6pm EST.

Response from Quicken WillmakerFeb 12, 2026

We’re sorry to hear that your experience with WillMaker didn’t meet your expectations. We appreciate the chance to clarify a few points and help you get the most out of the product. WillMaker does support multiple levels of successor trustees within its living trust documents. It also includes a comprehensive, state-specific health care directive (including a medical power of attorney) and our Plus and All-Access bundles provide a highly customizable durable financial power of attorney as well. It sounds like some of these features may not have been easy to find or use, and we’d really like the opportunity to walk you through them and make things right. Please contact us at (800) 728-3555 or email us at [email protected] and our team will be happy to assist you.

Response from Quicken WillmakerNov 6, 2025

Hi Richard, We’re sorry to hear you’ve had trouble updating your trust. We’d be happy to assist you directly. Please contact our customer support team at 800-728-3555 (ext. 1) or email us at [email protected] so we can help resolve this as soon as possible.