Wild West Pool SuppliesReviews of wildwestpoolsupplies.com

Ordered a transformer for a sundance hottub. They double billed and now their phone number says disconnected. Warning!!!!

It is truly the wild west . . . I ordered on 11/9 with the notion that if I ordered by 3pm (per the website) that the item would be shipped that same day. Despite many emails and chats (none of them answered) and at least six phone calls with the representative stating that my item would ship "soon", nothing was ever sent. On 12/2, I canceled the order. I cannot recommend ordering here.

Wild West Pool Supplies is no longer in business? I placed another order on Nov 6, 2025 (3 weeks ago) and haven’t received product. Have not gotten any response when I tried to contact via chat and email. I have called multiple times and no one is answering the phone.

Made an order on the 14th of Nov. As of the 21st my order has not been sent I called multiple times and finally was able to talk to someone who stated the order would be sent out the following day it is false advertisement on the website the company states if ordered by 3pm order will be shipped same day that's a lie today I will be going to my bank to get reimbursed my money I sent and reporting them to BBB and Consumer affairs Avoid this bad bussiness whom is aware of there false advertisement they plainly have published on their website and adding today Dec 5 the canceled my order the day of this review without no communication and claimed it was out of stock just insane not a good way for bussiness we shall see if I receive a refund

Paid extra for expedited shipping since the heater had given out on out tub and it was cold at night here in Michigan. Left numerous messages and called 3 times. After waiting over half an hour on the phone customer service could tell me nothing other than the product is getting ready to ship. Product wasn't even shipped for 5 days. And not 1 of the messages I sent through their useless chat feature was ever returned. So all in all the extra money paid for expedited shipping was a waist, customer service was a joke and I just cannot recommend this site if you actually need a product in a hurry. Don't believe the banner advertising same day shipping - and apparently when you pay extra for expedited shipping they ship out five days later.

Sent wrong part, out of stock on the correct part, only store credit and either lost or refused the returned item even after sent tracking number. No replies to emails or contact through website.

First off I made the mistake of not doing a review check on this company. This is usually something that I do when ordering parts. If I had I would never order anything from this company. I ordered a basic Hayward handle for my pool filter and like other pool companies they said it would take 4 to 7 days. Well I ordered this on October 23rd and today is November 3rd. I did try and communicate through various means with the company and nobody picked up the phone or chatted back with me. Update: Today is November 3rd and I received the original part in the mail. So all is good now but Customer service needs a significant upgrade, start with answering the phone.

Please be sure to dig deep into the reviews of this company. They are definitely shady! I ordered a pool filter system. I needed it right away as I had a leak in mine. It stood out to me that they state they ship the item that day if ordered before 3:00 p.m. By the next day nothing shipped. They claimed they hadn't received my payment. I sent them evidence and they said they made a mistake and would ship immediately. A week went by and nothing happened. Yet they're holding $500 from my credit card. That's when I decided to look into the reviews and they are terrible. Some people don't receive an item for a month. Also, plenty of complaints of them not crediting your credit card on cancellations or returns. When you contact them to check on the return of your money to your credit card, all they will say is soon. They don't even take the time to look on the computer and keep repeating soon. Save yourself some frustration and go somewhere else!