Wildflower CasesReviews of wildflowercases.com

Placed an order (#2266608) and was then told it did not go through and i would be provided a full refund so i placed another order (#2278068) as i awaited my refund i was then told my initial order was shipped so contacted the customer service email and was told that they couldn’t find any orders under my name. Since then I have emailed multiple times and received no response. Today I received an email telling me my most recent order has shipped. Both of the shipping emails contain tracking links which do not work. This is the worst customer service I have ever seen they can’t even be bothered to reply.

I placed an order 26/09 - when checking out it said it can take up to 3 working days to ship and express shipping means it should reach me in 4-6 days - my emails claim it has shipped 6 days later - i ordered express delivery and it’s still yet to arrive. I have contacted the customer service team who took another 3 days to get back to me & told me my order had been dispatched - but the shipping link they gave me is not a usable or trackable link. I contacted them on their instagram 4 days ago with no response yet. When i did get my shipping email 2 days ago, it had a different tracking link that also doesn’t work. When i use the track my order System on their website it says my order has been placed but not shipped yet. Customer Services with them is all over the show - and considering i was expected to have my parcel by now - I am yet to get a straight answer on where my parcel actually is - or if it’s been shipped at all - and a viable link or tracking number to track my order. Considering these phone cases are upwards of £35 each + shipping - their customer service needs to do better - and at the very least they need to be more transparent about dispatch & shipping times for international orders on their website/checkout. If I do even get my order - which after reading more reviews it appears I may do eventually (months later) or if I ever receive a valid tracking link - I will not be ordering from them again. At the very least the websites shipping information should be correct & customer services should give you a straight answer. If you are an international shopper (not from the US) - do not waste your time & Money! These reviews speak for themselves!

My order is completed but I never received it, the shipment tracking website they provided doesn't exist so I don't have my tracking number. I emailed customer support email couple times but got no response back, and no one seems to ever pick up the customer line.

I ordered one of their cases for my girlfriends birthday (20th Sept) on 6th Sept and the shipping said 4-6 business days. So it was ordered well in advance (according to their quoted shipping times). Looking at the tracking it wasn't dispatched from the US until 22nd September, and I've had no updates on it since. I emailed their support who have been good at getting back to me when I have emailed, and they gave me a tracking link after my initial one didn't work. But no updates on it since 22nd Sept, so no idea when or if it will be delivered. The case finally arrived on 30th Sept. If Wildflower ever read this, please update your estimated delivery for international orders. 4-6 business days is clearly not the case, 7-30 days for international orders would set expectations for the customer.

Why promote shipping to the UK if you cant even do it yourselves? I ordered a case in July, and it never shipped out. the order ended up being cancelled due to low stock and I accepted that and repurchased a new case. that was on the 4th of August. It’s been a month and a bit and I still have no clue where the case is. The fact that I payed over £40 for this case is ridiculous, considering customer service is awful and I nor received tracking, nor have been updated about where my case is. I have written an email asking to speak to somebody about a return or a refund, seeing as I cant do it online, but instead have to PAY to call them and ask for some sort of return. I can’t believe how awful this entire situation has been. My emails aren’t being responded to and I still have absolutely no idea where this case even is. Probably hasn’t even been shipped out yet. I will not be buying from them ever again, and this experience has made me unexcited for the case to even come I’m just waiting for it so I can ship it right back. I’d just like a refund.

I bought a Case like 4 weeks ago and emailed them multiple times that my tracking link is NOT WORKING and their answer was “we assure you your package is arriving soon and let us know if you need a tracking link” YES. ??? i do ???? i then emailed them again and haven’t gotten an answer (or my order) since. Would not order there ever again

I'm just going to get in line with everyone else here and MUST make a comment regarding this company's customer service...or should I say THE LACK OF CUSTOMER SERVICE!!!! Like many others, I ordered an item and PAID FOR SHIPPING!!!!!!!! After about 2 weeks I began to grow concerned, had I been scammed, because the money sure as heck came out of my account quickly enough!!!!!!! I left an email and received some "template email" response saying how this was somehow MY FAULT, and that it can take up to 30 days to process an order and a bunch of other crap. Come on people...instead of the heartwarming stickers and story cards that someone took so much time to create and lovingly insert into each of their items...how about putting some effort into discovering why I can get something shipped from China to Canada in 3 days...but a package from California took a month??????

This is the worst customer service experience I've had in a while. I placed an order two weeks ago and still haven't received tracking information. I've tried emailing them a couple of times but unfortunately without a response. I ordered many cases from them when I was still living in the U.S. and never had any problems. WF do better.