Wildflower CasesReviews of wildflowercases.com

I purchased the wrong sized item as a gift and tried to exchange them for the correct one. Their return policy, as another user wrote, is not designed to help the customer. You can't return sale items. There's only a 15 day window. You have to pay to ship them back yourself. They deduct a restocking fee. When I tried to exchange the item, the correct size was listed as out of stock even though the site would let me purchase them. That's shady. I sent them screen shots and they did not address the issue. In fact, it took them five days to even respond to me the first time. With such a short return window, that's really unprofessional. When they finally told me I couldn't return them after the window ended ("Apologies for the confusion" is such a bloodless non-apology), they offered me a 10% coupon code. Ten percent doesn't make any of this right. You might like their designs, but with a return policy so antagonistic to the customer, it's best to shop elsewhere. UPDATE: Wildflower posted a reply three months after I uploaded this review. Please note that it contains no new information. The following remains uncontested and should give you pause: *You can't return sale items. *There's only a 15 day return window. *You have to pay to ship them back yourself. *They deduct a restocking fee. *When I tried to exchange the item (which they agreed to at first), the correct size was listed as "out of stock" even though the site would let me purchase them. *It took them five days to even respond to my first inquiry. That is what is "disappointing."

I ordered a case on September 12th, as of October 1st, the shipping company they use (Passport) says they haven't even received it, let alone sent it. If you can't call because you're not in the US, customer service does not exist! I have lost count of the amount of emails I have sent, either they were totally ignored, or I got sent an automated response telling me to keep waiting for it to come. I have asked for my money back countless times, and there's nobody even on the other end! Total scam, I'm very surprised because it's such a well known brand.

When we tried to return cases that were the wrong size, there was no way to return them. We went to the website to see if there was information on how to return the cases. The only option was to check your eligibility to return the cases. The link that said it would check eligibility for returns simply went to a blank page. There were no other options to contact them and there was no information included with the cases when they arrived.

AVOID AVOID AVOID. The worst customer service I have ever experienced and I am a very chilled person. Do not risk ordering from them as if anything goes wrong the customer service literally doesn’t exist and will just send you automated responses, no one picks up the phone either… so disappointing from such a huge brand.

I bought a pink gingham hearts phone case from here. I also have another design which I bought a while ago. However, on my pink gingham hearts phone case, the ‘wf’ emblem came off with only a couple of months usage. I fell under the WARRANTY so I emailed the company (a bit of a faff as they took ages to get back to me) and they said they’d send a one time replacement. It NEVER CAME and they said this in APRIL. I followed this email up and they were very uncooperative and useless. I tried writing a review on their website explaining my experience and it didn’t get verified so no one can see it - making it APPEAR to only have 5 STAR reviews. I thought this was TERRIBLE, and although I love the phone case designs, the company have been very UNHELPFUL and CHEEKY with their review system!! After reading other reviews it seems we have all had the same problem!!

I placed an order on 05/30, it's 06/10 and I still have no news about my order. Still not shipped or processed and customer service is not even able to respond. We pay astronomical sums for products that are not worth the same. I live in France and I do not have the possibility to contact them by phone. More than a week to send emails via the site and via the email address indicated on the site and never a response, the emails are supposedly transmitted but never returned. I don't even know if I will ever receive my package. Unacceptable. I do not recommend at all. Even when a cancellation request is made, it is not even taken into account. To flee.

very upset with the customer service. sent my phone case back and they recieved it on 6/4. still havent gotten a refund. ive called them multiple times sent a few emails and no response. i just want my refund. this case was expensive and to be waiting this long for a refund is unheard of. they told me 1-3 business days and its now 6/10 and still nothing.

Cute cases. Makes customers pay for their own returns, which is just greedy for an established company. Uses AI for initial customer service response. Not getting a case from here ever again, better off getting something that guarantees free returns. Edit: After 10 days of no refund after sending my case back, I contacted customer support 3 (business) days in a row, and got no response. I finally disputed the charge because I assumed I had been ghosted and I magically got an email saying I’ve been refunded. I changed it to a 1 star because I was stressed out about this stupid refund for days.