Wildflower CasesReviews of wildflowercases.com

Don’t buy when you are from Europe. Placed an order two weeks ago, received a tracking link last week that doesn’t even work. For such an expensive phone case it’s ridiculous. You will probably receive your package earlier when you order a 3 euro phone case from AliExpress.

ATTENTION okay so this is part 2 of my review on purchasing wf cases. between the first review and this second review, there were many email conversations between me and wf. in the last email to me, customer service said that they understood my frustration in the delay of my shipping and would get in touch with the carrier to resolve my issue. after 3 days, i reached out to them for an update on the carrier issue and they finally told me that "Unfortunately, in reviewing your tracking information, it appears that your order may have been lost in transit from our facility to the DHL distribution center." this sounded a little sus to me because why did they only inform me of the update AFTER i chased them? this sounded a little too convenient right? if it was truly the case, as a responsible seller, shouldn't they reach out to me FIRST to inform me of the update on the carrier situation? Many of yall on here (and on twitter) who have purchased cases during the black fri sale (i purchased mine on 21 nov) had the EXACT same experience as me - bought during the black fri sale, it's been WEEKS since our order and our parcel hasn't arrive, tracking update (Shipment in Transit with ePost Global to Processing Center) didn't change since the day we ordered the case, got told that they weren't able to give an estimated ETA as this was out of their hands etc. this got me thinking: does that mean that all customers who had the EXACT same situation as me could have had their parcels lost in transit and hence had their tracking not update for ages? or were wf just using a convenient excuse for the long wait when i emailed them and just refunded me to avoid further hassle? anyways, back to my story, they gave me a 10% discount off my purchase and completely refunded me although i bought my cases during the black fri sale. i emailed back asking them to reship me my order again because it was a gift for a friend and i didn't wanna keep her waiting even more. also, its way too expensive to buy the cases at original price (even with the 10% disc they gave me) and it's not right to wait till next black fri sale to rebuy the cases she wanted again. i'm just hoping that they will help me out with my request and reship them without any troubles the second time. through my experience, i realised that most customers who had issues were international customers. i'm kinda confused why wf shipping is so troublesome when shopee can literally deliver parcels to me without any hassle. for all the INTERNATIONAL customers who bought their cases during the black fri sale and DID get them delivered, could you please update us all when your parcel arrives and the overall shipping time? that would really help everyone whos kinda lost and waiting for their parcels. ps: to wildflower cases: i genuinely genuinely LOVE your cases and would honestly LOVE to get them from you again and make my own wf collection! i am still thinking of getting cases for myself next black fri (but a little worried that this would repeat itself next year). PLEASE NOTE: this review is not to embarrass or tarnish your reputation but to give a little insight on my experience buying from yall and hopefully you can improve the buying experience next time. This situation kinda made me very disappointed with the poor customer service and the feeling of uncertainty, aloneness and disappointment is not something that a paying customer should go through.

i own 2 other wildflower cases (both from amazon) so i decided to get on their website and see if i could find another bc i do like their cases. i found one, ordered it 12/5 and was emailed that it “shipped” 12/8. i checked the tracking and it said just the shipping label had been printed, that it hadn’t left the warehouse. after waiting i decided to email customer service 12/12 to see if there was an issue, still haven’t gotten a reply but an hour after i sent the email they finally shipped it 😐. i won’t get it until 12/20, which is 2 weeks after i ordered it. i doubt i’ll get a reply from customer service either. i would recommend buying one of their cases off amazon so you get it before Jesus comes back. EDIT 12/15; i actually received a reply from their customer service and this is verbatim what it says- “as noted on our website it takes 1-3 business days to process orders and shipping can take between 3-7 business days. i checked the tracking and your order has shipped and is due to arrive 12/20.” with those estimates it STILL shouldn’t take 2 weeks to receive something that small. that’s a crappy excuse for bad time management.