Lynne M.
Here’s one I’d give 1 star:
Here’s one I’d give 1 star: I rarely leave negative reviews, but this experience was disappointing from beginning to end. I ordered an iPhone 13 Pro Max privacy screen protector. The first one I received was clearly the wrong size. Customer service agreed to send a replacement. Unfortunately, the replacement was the exact same incorrect size. I still have the original Wildflower screen protector I purchased from this company several years ago, so I compared them side by side and sent photos showing that the replacement was significantly smaller, even though the packaging was labeled “iPhone 13 Pro Max.” Instead of investigating what appears to be a packaging or fulfillment error, customer service repeatedly insisted that I had ordered the wrong item. They completely ignored the photographic evidence and concluded that the mistake was mine. To make matters worse, they refused to provide a prepaid return label because they claimed they had not sent the wrong item, even though I had now received the incorrect product twice. They expected me to pay return shipping for an order that was never fulfilled correctly. This was never about the $15. It was about how the issue was handled. Mistakes happen. What matters is whether a company listens to its customers and makes things right. Wildflower had two opportunities to correct the problem and instead chose to deny that one existed. After two failed shipments, I purchased my screen protector elsewhere. I won’t be ordering from Wildflower again, and unfortunately I can’t recommend them based on my experience.