Wildflower CasesReviews of wildflowercases.com

I ordered a case for my sister for Christmas and the next day she upgraded her phone so I immediately emailed customer service requesting to cancel my order or to get the correct size and I was willing to pay any cost difference. Two days later the case shipped and then they responded to me shortly after saying they would not accommodate my request and that they don’t allow exchanges or returns. I replied that this was not great customer service as I haven’t even received the case and I emailed them days before it was shipped…. Seems like a huge mistake on their end because I will never order from them again, neither will my friends/family and now there is one less person walking around showing off their cases.

If I could rate below a zero, I would. I ordered a case as a Christmas gift. When I gave it to my daughter, it does not remotely fit her phone, despite the case packaging clearly marked as for an Iphone 12pro. When I attempted to exchange/return it, no one answers the customer service phone - you're directed to a website. The website will not process an exchange/return greater than 15 days. What reputable company does that at Christmas??? Customers cannot wait till 2 weeks before Christmas to order & expect to have a gift under the tree. Thoroughly disgusted & disappointed in this woman owned company that is robbing other women. They should be ashamed of themselves....while they run to the bank with money thieved from other women. ***Update I have been playing e-mail tag with the company since posting my review. I respond to them promptly, sending pictures & additional information as requested. Then nothing but crickets. It’s laughable. Buyer beware.

Absolutely ridiculous. Ordered on 24th November, it’s now been over a month and my case is still nowhere to be seen!!!?? I literally had to chase customer services multiple times to only get a generic, unhelpful response. I just want my case!!! It should not take this long. Never ordering from them again. Order number: 1942934

Horrible service. I ordered the wrong size case for my daughter and they will not allow me to even exchange it. My daughter always wants to buy these cases but I refuse to buy any more as there is absolutely no peace of mind with this company and their horrible service. And they only post their positive reviews to their website. Don't believe it for one second.

Case never arrived. I ordered back in october it took 2 months!! a lot of excuses “there was a delayed”, “It’s on the way” to “the package was lost” I emailed 10x for them to refund me but no they made me wait 2months they kept making up excuses just to end up the package was lost. Now I still don’t have my refund It’s been a whole month. No email response either. at this point they are just robbing my money It’s ridiculous.

I WAS SENT THE WRONG CASE AND WHEN I REACHED OUT TO SUPPORT THEY CLAIMED I WAS LYING!!!! they say according to them i received the right one when i didn’t!! they say the one i was sent was a freebie but that’s the only one i received in my package. my name is gwen chen and wildflower if you’re seeing this send me my strawberry fields iphone 13 case!!!!

Okay, I’m gunna be honest here. I used to order from Wildflower Cases MANY MANY times for 4 years. It’s crazy how many cases I own from them. Shipping NEVER took this long. I noticed they changed their shipping to free for other countries, maybe that has something to do with this new random slow shipping ? I placed an order during their Black Friday sale in November. It’s been over 2 weeks and I still didn’t get an email that my package has shipped. Instead, I had to reach out to customer service myself, only for them to give me a tracking number that hasn’t updated since I ordered. Before, My orders have always shipped 2-3 days after ordering and I would receive it within a week. WHAT HAPPENED TO THIS COMPANY NOW !😭I love supporting you guys but this just surprises me.

I’m so frustrated I’ve ordered from them a bunch of times and shipping never took this long. I ordered my phone case on the 21st of November and the tracking hasn’t updated still. It says « in transit to precessing center ». On top of that the people at customer service keep telling me that it can take 14 days to ship and 3 days to process but it’s been more than 17 days already.