WildewayebikeReviews of wildewayebike.com

The battery life is no good at all, in six months I had to buy a new one. That’s crazy

Bike won't power up. Did not receive lock, mirror and phone holder as advertised with the sale. Do the NFC fobs do something.

In addition to my relatively new under four months E bike having several components, failing that I need to replace, I ordered a part over a month ago and not only has it not actually arrived yet, it appears as though they didn’t even send it out yet. This is a component that has failed so I really think I should be getting my money back for it considering that it failed before my E bike was even three months old, but the fact that Wildeway still has my money and I don’t have my product is bad and I’m deciding what I’m going to do about it. I will also note that I paid for express shipping, over a month ago, which definitely hasn’t panned out at all and again more importantly, as of my last email to the company, it appears as though they didn’t even mail it out yet. I want my component and I believe that I should get my money back for one of several reasons.

Je suis très déçu de la compagnie, j’ai reçu un vélo défectueux et il ne me rembourse pas et de plus il ne veulent pas m’en faire parvenir un autre

Soared ebike not working straight out of the box. Customer support could definitely improve. They are trying but the lack of communication and urgency is extremely frustrating. I'm still waiting for parts to fix the bike myself. I did negotiate a $200 credit, I'm into troubleshooting for 6 hours. It has been one month since I received the bike, waiting for hall sensors and a new wheel motor.

Their customer service is the worst I have ever delt with. Sold me the wrong controller then Sold me a faulty controller. And wouldn’t stand behind there parts. The people in costumer service try to frustrate you so you will just give up and won’t come back.

Not good very bad

Received kraken e bike sprocket was badley bent so much chain will not or can not even go around it. I've yet to be able to get ahold of anyone. My emails come back unsent phone goes to a full mailbox so can't leave message I have a high dollar bike I can't use.