Michelle H.
Beware of the Return Policy!
The wig was a good quality but, unfortunately, the style didn't suit me. I was extremely careful in the one time I tried on the wig even using disposable gloves so I wouldn't damage the wig in any way. I meticulously followed the return policy (tags intact, no damage to packaging, wig not worn or damaged in any way) which I found straightforward and easy. I was nothing less than shocked when two weeks later, Wigs.com refused a refund, claiming that the wig was damaged. After a week of emails with regards to the refusal of refund, Wigs.com ultimately offered a store credit. In view of the fact that I truly believe that I fulfilled all terms of the Return Policy, I am not satisfied with this result, especially since I am reluctant to try on a replacement wig for fear of somehow causing damage. My advice to any potential buyer is to be sure to take photos of the wig as received and, if necessary to return, photos of the wig as returned. This may offer some protection from my own very bad experience!
Response from Wigs.com – The Wig Experts™Sep 27, 2019
We are sorry to hear about your experience. Our records indicate we did issue you store credit for the full amount of the piece although we aren't able to return to the manufacturer. United is an average in size, however some Ellen Wille client's have said can run a bit smaller. The fit may have been the reason for the lace fraying or if lace is pulled/tugged on when trying on that could also cause. We would like to try and assist you and make sure you find another piece that is the right size and look you are wanting. We hope that you allow one of our wig experts/client care reps to assist you with this. We appreciate your feedback and hope to help in resolving this.