Peggy
I fraudulent phone numbers????
I tried to call two different numbers. Both of them said I had a fraudulent purchase. No one answered either of those phones.I reported it to American Express. I finally was able to get a return label and have shipped it back to you. I have not received any credit at this time. I do not understand the relationship between wigs.com and everybody else. Something is not right. I will not be ordering from wigs.com again
Response from Wigs.com – The Wig Experts™Oct 7, 2021
Hello Peggy, Thank you for taking the time to speak with us this morning. We are sorry for any confusion regarding our menu when you had called in. Our phone number is 1-800-581-2001. Our menu advises that our order numbers begin with "W2" to clarify that you are calling the correct company you had ordered from. There are a number of sites Wigs.com is not affiliated with that also sell wigs. Unfortunately some of these are scam sites that do not have a way to contact them. In order to better assist those looking for other companies they did place there order with, we do provide a bit of information to address this. In the meantime, we do see that your return was received yesterday October 6th. Please allow 5-7 business days to process your return inspection and refund. We will send you a confirmation email as soon as your refund has been issued back to the original method of payment. We hope you will allow us to continue to serve you as we do value you as a client. Please let us know if there is ever anything we can do to assist you. Thank You, The Wig Experts