Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Oct 28, 2021

Hello Ava, We are sorry to hear that you did not receive your purchase. Your order was shipped on October 7th but unfortunately UPS made two attempts to deliver to you but were unable to do so due to missing or incorrect address information. Your order was returned to us and your refund has been issued as of today October 28th. For any future orders please be sure to check the tracking information we send to you to receive any updates on your shipment and delivery. In the event that you would like to reorder, please call us directly at 1-800-581-2001. One of our Client Care Representatives would be happy to assist you and verify all address and contact information is correct when completing your purchases. We are sorry for any inconvenience regarding this issue with the delivery of your order. Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Oct 27, 2021

Hello Faith, We are sorry to hear this color was not a suitable match for you. In order to better assist you, we did attempt to reach you by phone. Our team of Experts would be more than happy to assist you by phone or with a Virtual Consultation to help find a more suitable color for you. Please be advised the prepaid UPS return labels are $7.95 deducted from the return total but it does appear that you were able to receive free shipping on your order and apply a discount to save $10 off your order. We hope those were helpful to you and make up for the return shipping cost. Please be advised that when returning your order, if you have a cheaper method to ship back your return, you are welcome to do so instead of using our prepaid label. Please do not hesitate to return our call if there is anything we can do to assist you. Have a wonderful day! Best Regards, The Wig Experts

Response from Wigs.com – The Wig Experts™Oct 27, 2021

Hello Wendy, We are sorry to hear that you have not received your order. Per your UPS tracking it appears that your package is currently in transit but is currently delayed. In order to better assist you, we did contact UPS International and they recommended that as the receiver you should call UPS Australia or visit www.UPS.com to coordinate the delivery of your shipment and payment of any duty or tax owed upon delivery. UPS Australia can be reached at 01599142030 OR (61) 131 877. You can also signup for UPS My Choice® to receive updates. We thank you for choosing to shop with us here at Wigs.com and we hope this information is helpful to you. Best Regards, The Wig Experts