Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Dec 1, 2021

Hi Marie, We do apologize for any confusion or inconvenience regarding your shipping for your recent purchase. Please be advised all orders are 1-3 business days to process. The 2nd Day Air Shipping will take 2 business days to arrive to you from the date your order was shipped. Unfortunately UPS is closed during the Thanksgiving holiday (November 25th) which is why your order that was shipped on November 24th was not received until November 26th. We regret any delay or inconvenience to you. For any future orders that you need in expedited time, please call us directly at 1-800-581-2001 and a Client Care Representative can provide more accurate information regarding your items' processing and shipping time. In order to better serve you, we are currently processing a refund to you for the difference you paid for the 2nd Day Air and US Ground shipping. We hope this is helpful to you. Please do not hesitate to contact us if there is anything we can do to further assist you at this time or in the future. Thank You, The Wig Experts

Response from Wigs.com – The Wig Experts™Dec 1, 2021

Hi Sharon, We are so very sorry to hear about your experience. In order to better assist you, we did attempt to reach you by phone. We would love the chance to speak with you so that we may have a better understanding of this matter and hopefully assist you with finding your correct size and a style that you will love. We understand that finding your perfect look and fit can be challenging when it comes to shopping online, especially if we are newer to alternative hair. We are here to help and would love to provide any guidance and show you how committed we are to each of our clients. A virtual consultation may be a great option for you. We thank you for your feedback and we hope you will allow us the chance win back your business as we do value you as a client. Warmest Regards, The Wig Experts