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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
wigs.com
Website
wigs.com
Category
Wellness & Spa
Location
Addison, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Have never had a problem with any of my purchases! I've ordered a few that didn't really work for me but it wasn't anything to do with the wig, just my own preference after I played with them and combing them this way and that way.
Response from Wigs.com – The Wig Experts™May 15, 2022
Thank you, Dianne and we are glad to hear you haven't had any problems with your purchases! We strive to provide an effortless experience and a variety for our clients.
IR
Irene
Super nice wig. Looks and feels amazing on!
I am very happy with the lovely human hair wig. The style is nice, the color is exactly what my natural hair color once was. Now I have lost all my hair, and need something to cover up my head. This wig is super light in weight and I love that there is not too much hair or volume. I am 75 and don't need a "mane". This wig looks natural and feels light and airy on. I did have a hairdresser shorten the bangs, as they were 2 inches too long. Now they are just touching the brow line and that is perfect for me.
I certainly would recommend this wig to anyone. I may come back for a second one in a lighter color, just for fun. The price is fantastic, since I am on a fixed income, I cannot afford a thousand dollar wig. So, thank you for carrying this affordable wig for those of us who have to scrape by.
Response from Wigs.com – The Wig Experts™May 15, 2022
Hi Irene,
Thank you for that lovely feedback! We love hearing when one of our clients is happy with their new piece, that it looks so natural, and is affordable.
AW
AWarrick
Super cute wig but needs to be fitted…
Super cute wig but needs to be fitted and styled properly. Arrived somewhat messy and needs a great deal of styling before wearing.
Response from Wigs.com – The Wig Experts™May 15, 2022
Mila is a super cute and popular style! We are sorry to hear the condition it arrived in and that it didn't fit. One of our experts will reach out to you tomorrow to talk about the issue and fit of the piece.
CD
Carole D.
Good experience
Have been getting the same wig for years and am still pleased with the product, the prompt delivery and quality.
Response from Wigs.com – The Wig Experts™May 15, 2022
Hi Carole,
Thank you for that wonderful feedback! Many of our clients are similar to you and like to stick with that one perfect style and color.
WA
Waya
Impeccable Customer Service and Returns Policy
Wigs.com and I have been doing business for at least 20 years, and although I've had to use other sites to get Tony Of Beverly and Henry Margu, I'll never, ever lose my loyalty to Wigs.com. They make it easy to get interested and excited about wearing wigs because they do not punish you for not being an expert at colour or style. Rather, their straightforward and cutting-edge Return Policy allows you to not fear trying a wig for the first time, worrying that you will be stuck with it. They allow long-time wig wearers freedom to view and inspect their products, to be absolutely certain you are happy with the investment you make. For these reasons, I have made it a point to remain a loyal customer, choosing them over any others, even if the others offer a less expensive product, due to Wigs.com's higher ethics and standards of Customer Service.
Contrastingly, almost all of the other online wig shops are money-grubbing snots. If you order a colour or style that must be exchanged or returned, they literally punish you to pay the shipping there, back and often a hefty "re-stock" fee, to assuage their butt-hurt and greed. Usually, you end up paying 30-50.00 for nothing, to avoid keeping an unwanted product you are investing hundreds of dollars on. No other reputable business does this, from Amazon to Wayfair, or Wigs.com! My loyalty remains to Wigs.com. Thank You for your conscientiousness and impeccable service, ladies!
Willow H
Response from Wigs.com – The Wig Experts™May 15, 2022
Hi Willow,
Thank you for your kind words of support it truly means a lot to us! We also appreciate your loyalty. In the future, if you are questioning a color or style our experts are available to video chat with you and show you colors and pieces on hand!
KM
KULDEEP M.
Excellent product and customer service
Excellent product and customer service
Response from Wigs.com – The Wig Experts™May 15, 2022
Thank you, Kuldeep for that great feedback! We strive to make our clients happy and to make the shopping experience easy and superb.
M2
Madison 2.
Nice Style!
Shipping was very fast; quality of hairpiece is good. Now I just have to get used to the salt and pepper transition while my hair changes color.
Response from Wigs.com – The Wig Experts™May 15, 2022
Thank you for that wonderful feedback! We love hearing when a client is happy with their new style and with our shipping time. Transitioning to gray is a change but, feel confident and know it is so common among many and now is becoming a favorite color!
DG
Deb G.
A wig I love!
I did get my wig and it's a repeat so I love it. Only issue was time frame on delivery. I tracked it and it shipped, moved and then sat for 2 days near-by but didn't move, which bothered me. Was it because it wad free shipping? Don't know. I did get a sale. I will shop with them again.
Response from Wigs.com – The Wig Experts™May 15, 2022
Hi Deb,
Thank you for that feedback and for bringing that shipping delay to our attention. We apologize for your order having that delay and please know that is not something that is common with our shipping process.