Kim G.
Product beautiful, CS needs makeover
I love all of the purchases I’ve made. My only recommendation would be to have better CS access. I’ve tried multiple times to contact CS only to have my call disconnected with the recommendation to call back later. Also, an email which was sent has not been returned even after waiting over 1 week. Product is beautiful, customer service needs makeover.
Response from Wigs.com – The Wig Experts™Mar 2, 2023
Kim we are so happy that you have loved all of your purchases! However, we truly apologize that you had not been able to reach us! We often experience high volume of calls/emails, but please be sure that our Customer care department is doing their best to get back to everyone as efficiently and as soon as possible! We value our customers and are always looking for ways to improve. Thank you so much for sharing this, we appreciate your feedback, and we hope to keep you as a customer.