Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Dec 28, 2023

Hi Kathryn, It was a pleasure speaking with you today, although under unhappy circumstances. Unfortunately, we don't have control over the shipping costs because the carrier determines that, and that money is paid to them. We hope you allow us to assist you in the future with finding the right color to fit your needs. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Dec 22, 2023

Hi Sandra, We regret to hear that you were unsatisfied with your item. In response to your request, we had initially processed a refund to store credit. However, upon reviewing your preference to be refunded back to your original payment method, I have submitted that request to our accounting team. Please allow one to three business days for the refund notification. If you have any further questions or concerns, feel free to reach out. We appreciate your understanding and are committed to ensuring your satisfaction.

Response from Wigs.com – The Wig Experts™Dec 22, 2023

Barbara, Thank you for this wonderful feedback. We are so happy to hear you love your new wig winner as much as we do!

Response from Wigs.com – The Wig Experts™Dec 22, 2023

Marie We're sorry to hear that you're unsatisfied with the fiery copper color, and we would love to assist you in finding your perfect color match. To provide personalized guidance, we invite you to book a virtual consultation with one of our experts. They will be able to offer tailored recommendations based on your preferences. Here is the link to book a virtual consultation: https://www.wigs.com/pages/virtual-consultation

Response from Wigs.com – The Wig Experts™Dec 22, 2023

Elaine, Thank you for your positive feedback! We're thrilled to hear that you loved our short style selection and had a smooth return process. However, we regret that the item did not work out for you. To ensure you find the perfect match, we would like to offer you the opportunity to book a free virtual consultation with one of our wig experts. They can provide personalized assistance and help you explore alternative options. https://www.wigs.com/pages/virtual-consultation

Response from Wigs.com – The Wig Experts™Dec 21, 2023

Hi Deborah, Thank you for your positive feedback! We're pleased you found our website easy to navigate and the ordering procedure straightforward. Ensuring a smooth experience from browsing to delivery is a priority for us. We're here to provide you with the best service, and we appreciate your choice to shop with us! Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™Dec 20, 2023

Hi Dr. Dorothy, We apologize for not receiving the item you ordered. After reviewing your order, we are still processing your return. We received the item on 12/15 and asked that you allow 3-5 business days to process your return. We will follow up with you after the inspection and refund. Thank you for your feedback and patience. The Wig Experts

Response from Wigs.com – The Wig Experts™Dec 19, 2023

We're thrilled that our customer service team made the exchange process easy for you! Assisting with a personal touch is essential, and we're glad you had a positive experience.