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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Michaelyn
Beautiful wig. This is the second version of this particular wig... styled a bit differently, but still very nice. My aunt told me that it looked very natural on me. ;-)
Response from Wigs.com – The Wig Experts™Sep 4, 2024
Hi Michaelyn Thank you for taking the time to provide us with this wonderful review! We love hearing this great feedback and are even more thrilled to hear you are loving your new purchase!
Barb
Wig turned out to be more expensive than advertised with additional expenses: hefty delivery and return fees ($14.67) each way; I could have gotten the wig with either free delivery or much lower price on another site. When I had to go back a page on the website to correct my credit card number, without realizing it they changed my shipping protection from decline to pay and I couldn't get it back to decline no matter how hard I tried. Buy your wig elsewhere. Also wig in back turned out to be decidedly longer than in the photo and was relatively flat on a wavy short wig.
Response from Wigs.com – The Wig Experts™Sep 4, 2024
Dear Barb, We’re truly sorry to hear that your shopping experience with us did not meet your expectations. At wigs.com, we strive to provide the best service possible, and it's disappointing to learn that we fell short. Please note that we offer free shipping on orders over $150. For returns, our return label is a flat rate of $10.95, which is deducted from the refund once we receive your item. Alternatively, you’re welcome to handle the return yourself, and we do not charge any restocking fees. If you’re finding it challenging to select the right product, we would be more than happy to assist you. We invite you to book a complimentary virtual consultation with one of our experts, who can help guide you to a more suitable option. The booking link is provided below. https://www.wigs.com/pages/virtual-consultation Thank you for your feedback, and we hope to have the opportunity to better serve you in the future. Best regards,
Carla M.
Paula Young Braided accent ponytail color 1B... This was my first purchase from Wig.com & Paula Young. I'm giving 3 stars because the shipping was quick. However, I cannot use this ponytail. The claw clip is way too big!! I have a smaller head size plus extremely thin hair from Breast Cancer meds. The pics on Wig.com do not show the claw clip so therefore, I had no idea if it was a huge claw clip or a smaller 3 or 4 tooth claw clip, which is what I need. Since this is a cute ponytail and it was on sale, I took a chance and hoped it would be a ponytail with a smaller claw clip. I am stuck with a product I can't use. Returning it costs too much considering this item was on sale for $9.99. It is a cute ponytail and I am bummed. I was truly looking forward to wearing this. Wig.com and Paula Young: PLEASE show pics of the claw clips with your ponytails so that I, and other shoppers, can make an informed decision by not spending money on items we know we can't use. Since none of the ponytail pics on the website show the claw clip (the ones I clicked on anyway) I'm assuming all the ones you have will come with these huge claw clips, therefore, I can't exchange this for a different style ponytail. Not recommended for women with smaller head sizes or fine, thin hair.
Response from Wigs.com – The Wig Experts™Sep 25, 2024
Hi Carla, We are saddened to hear about your experience with Wig.com, but that is not our company. We are Wigs.com, and we don't carry Paula Young products. We encourage you to contact them and post a review about Wig.com. If there is anything we can help you with, please don't hesitate to reach out! Sincerely, The Wig Experts
Nesma S.
The bangs were too frizzy at the roots. The color of the highlights were more warm toned than in the picture. The wig had less hair density than what appeared in the picture.
Response from Wigs.com – The Wig Experts™Sep 4, 2024
Dear Nesma we are sorry to hear you were unsatisfied with your new purchase as we can see you are a first-time wig buyer with our company we would like to extend the opportunity for you to book a free virtual consultation with one of our experts via zoom so we may assist you in finding a better match. Below we have provided the booking link for your convenience. https://www.wigs.com/pages/virtual-consultation
Debbie M.
The wig is so well made and fits wonderfully.
Response from Wigs.com – The Wig Experts™Aug 30, 2024
Hi, Debbie thank you for this great review! we are so happy to hear you are loving your new purchase!
TTanner
Wigs.com was great! The purchase was easy, shipping was super fast, and my one return was seamless. I also did a consultation and Shabrena was incredibly helpful both to find a wig that worked and to give me tips on wearing it.
Response from Wigs.com – The Wig Experts™Aug 30, 2024
Wow thank you for this wonderful review and feedback Tanner! we are so happy to learn of your ease shopping on our wigs.com site and have to agree with you Shabrena is a rockstar!
Paulette R L.
Love the service , great selection and easy returns!
Response from Wigs.com – The Wig Experts™Aug 30, 2024
Thank you for this wonderful review Paulette we are so happy to hear of your wonderful shopping experience on our Wigs.com site we are always here to assist you!
Melissa C.
The purchase was easy and delivery very timely. My return was also very easy with a quick refund. Unfortunately I am not finding the wigs to be true their pictures on the website. Otherwise my experience has been very good.
Response from Wigs.com – The Wig Experts™Aug 30, 2024
Thank you for taking the time to provide us with this great review melissa. We are sorry to hear however you were unable to find the perfect item for you for this reason we would like to offer you the opportunity to book a free virtual consultation with one of our experts via zoom. I have provided our booking link below for your convivence. https://www.wigs.com/pages/virtual-consultation
