Kelly A.
I was so excited to get this wig
I was so excited to get this wig. I had to return the wig because it did not fit. I returned it the same day I received it. LITERALLY…same day. I had to follow up on the status of the return (once they had it for a week and they had to track it down). They would not accept the return for reasons that did not even make sense. So, they sent it back to me. This was my first ever wig purchase. Never again. Expensive lesson learned. Updated: I'm incredibly disappointed with the response from Wigs.com. It is a bold lie that I cut any bangs or heat styled the wig. Neither were done and I returned the wig in the original packaging. This leads me to believe your "easy return" policy is a false promise to entice a purchase, or you reviewed the wrong returned wig for this evaluation. Also, what I was told over the phone as the reason for returning it to me does not even match what you wrote in your response.
Response from Wigs.com – The Wig Experts™Mar 28, 2025
Dear Kelly, we regret to learn that you were dissatisfied with your experience with wigs.com. As outlined in our return policy, returns may take seven to 9 business days to process. It is also specified in our policies that all returns must be sent back in their original condition, with tags and packaging intact. Unfortunately, following our communication with you, we were unable to accept the item back as a return, as it had been heat-styled and had bangs cut into it. We understand your frustrations and, as a courtesy, we have returned the item to you.