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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Marcia
Great wigs and easy to order
Response from Wigs.com – The Wig Experts™Apr 8, 2025
We're so glad to hear you had a positive experience with our wigs and ordering process. We strive to make shopping easy and enjoyable for our customers.
Elizabeth G.
I am very happy with Wig.com! I am a many decades wig wearer… I love fashion! Normally go to a wig salon. First venture to online ordering. Great prices and service… will continue to order from Wigs.com!
Response from Wigs.com – The Wig Experts™Apr 8, 2025
We appreciate your kind words and are thrilled to hear that you're happy with your experience! It's wonderful to know that you found great prices and service, and that you're enjoying your first venture into online wig ordering. We strive to provide a seamless and enjoyable experience for all our customers.
Carol D.
Colors are not true to swatches, way too much for delivery and when I returned the first one it cost me another $15.00 for the delivery return. When I received the second pony tail piece that one is too light while the first one was too dark. Not happy with this company at all!
Response from Wigs.com – The Wig Experts™Apr 8, 2025
Dear Carol, we regret to learn about your difficulties with the color selection. We have noticed that you have chosen a self-return option. Please note that for future orders, if you use our label, there will be a flat rate of 10.95 deducted from the refunded amount once we receive the item. We are eager to assist you in finding a color match and would like to extend an opportunity for you to book a complimentary virtual consultation with one of our experts via Zoom. The link for your convenience is provided below. https://www.wigs.com/pages/virtual-consultation
Betty S.
Bought Raquel Welch Selfie Mode which my favourite Raquel Welch wig, but the wig color sent out to me is not the same as represented by your model. Far from it, which was very disappointing. I specifically ordered this wig in pumpkin spice which looks fabulous in the photos. This why I ordered it but this was not the colour which I received. I live in Australia and I know I could have returned it but it really is a hassle to do that and then await for another to be sent to me. I really would like to buy this wig in this colour that I have seen on your website. I have this particular wig in several colours but that photo which you display is the exact colour I really was looking forward to receiving. If by chance you do have this in stock please, please let me know and am ready to buy immediately Best regards Betty Scott
Response from Wigs.com – The Wig Experts™Apr 4, 2025
Hi Betty, Thank you for reaching out. We sincerely apologize for any discrepancies you noticed with the RL29/33SS color in the Selfie Mode wig. This shade is a strawberry blonde blended with a dark red-brown, and because it’s a blended tone, it may not have the pronounced highlights you were expecting. If you're looking for a lighter, more highlighted look, we recommend considering Golden Russet (RL29/25) or Fiery Copper (RL31/29) as alternatives. These shades tend to offer more visible contrast and brightness. You can return the item if you're not fully satisfied with the color. We're here to help make the process smooth and easy for you. Additionally, we offer video consultations with our color experts, who are highly knowledgeable and can guide you toward finding the perfect shade to match your preferences. If you’re interested, we’d be happy to schedule one for you.
Kathleen R.
Speedy delivery! The wig was beautiful!
Response from Wigs.com – The Wig Experts™Apr 4, 2025
We're so happy to hear you received your Stroke of Genius quickly and that you love it! It's wonderful to know that you had a positive experience. Thank you for sharing your feedback; we appreciate your kind words.
Grace G.
Haven’t received my package n your phone system really sucks! I called for 5 days n I kept getting hung up on 13xs just today that’s ridiculous don’t y’all think? I just want a refund for the package that was delivered but I never got!
Response from Wigs.com – The Wig Experts™Apr 3, 2025
Hi Grace, We understand your frustration with the delivery of your package and the difficulties you experienced reaching our customer service team. We sincerely apologize for the inconvenience and disappointment this has caused. We understand you spoke with one of our representatives yesterday, and she has started the investigation with the carrier. We will follow up with you once we get a resolution from then. We appreciate your patience and understanding.
Casey R.
My package was stolen or misdelivered and I have sent multiple messages to get a replacement and every one of them had been ignored. I’m a cancer patient and out 280 dollars on a wig I don’t have
Response from Wigs.com – The Wig Experts™Apr 3, 2025
Hi Casey, We are sorry you didn't receive your order and for what you are going through. We replied to your email, but we will call you today to start an investigation with the carrier. Warm regards
Laura S.
Absolutely the best company I've ordered from (other than Amazon who's hard to beat) in the last few weeks! I cannot believe how fast they ship, how easy it is to return and how great their wigs are! Wigs.com definitely knows how to treat a customer! Keep it going!
Response from Wigs.com – The Wig Experts™Apr 3, 2025
Thank you for your kind words! We are thrilled that you had such a positive experience with our company. We strive to provide excellent customer service and are happy to hear that our shipping, return policies, and wigs met your expectations.
