Wigs.com – The Wig Experts™Reviews of wigs.com

Very good company wonderful people

Fast service, cute and functional wig for the price point.

It is so easy to order wigs on this site, and the return process is a breeze. I'm still hunting for one that's perfect for me. I highly recommend shopping for wigs at wigs.com.

Very helpful with all my questions about different wigs.

Fantastic Customer Service. They stand true to their word!!

Easy returns and quality wigs.

Possibly the worst online experience I’ve ever had. All over the website it says Free Shipping however when you place an order the shipping is set to 3 day or priority or something. You have to deselect that option and opt in to the free shipping. I noticed this right after I hit Oder and thought wait did I see a shipping charge? So I immediately reach out. Maybe 3 minutes had passed. Over the next few days I received numerous responses saying they could not find my order and to please send the order number and my zip code. I did that of course and attached THEIR RECEIPT FOR MY PURCHASE. They said they still couldn’t find it. Then they charged my card $1200. Then I immediately got another email that said we still can’t find you order…even though they just charged me. Then they said they couldn’t stop the order bc too much time had passed. I contacted them on the 13th and it didn’t ship till the 17th. So even though I HAD inadvertently paid for the expedited shipping nothing came any faster than a regular free delivery. It’s not set to arrive until the 22nd. I’ve of course filed a complaint with my bank so I’ll get my money back. They also require a signature for delivery which they will not get. They have chosen to lose out on a 1200 order over $10 shipping they could have just refunded me (they refused to do that). So this is one way they are making money. Could I have paid the $10? Sure but I stand on principle and if you tout for free shipping as a benefit to doing business you should not make your customers jump through hoops to get it. It’s so scammy and sneaky. I continue to get these emails saying they can’t find my order but they have charged my card 1200 so I guess they DO have it. It’s a daily occurrence. My inbox is filled with dozens of wigs.com emails. One says can’t find your order. Another says your order is on the way. These AI generated replies are insane and hopefully it backfires on the companies that are switching to this.

Loved the Raquel Welch Winner Elite Silver Mist wig. It was perfect right out of the box. the Wigs.com website was easy to navigate; the order process worked well and I received the wig in 4 days. This is a very high quality wig and Wigs.com was a high quality website.