Gerri C.
Wanted to buy a hose for my grain vac…
Wanted to buy a hose for my grain vac and was told I needed to fill out paperwork for tax exemption, next morning I received the email, filled it out never heard anything so I called talked to the same person as the day before, he told me he would call me that evening or the next morning that I could get my hose ordered. I never received a call 2 days later I ordered a hose from another company and they shipped it the same day. I guess you's don't need the business your making enough money.
Response from Wholesale HosesMar 25, 2024
Hello, Gerri; thank you for bringing this to our attention. We apologize for any miscommunication regarding the tax-exempt process. This approval must be loaded through our system before the exemption status for your state can be applied to your orders. Sometimes the approval process can take longer than we would like, depending on the information submitted and the verification process for your state. We are pleased to be able to share with you that your account does have this status applied now for use on future orders. We are glad to hear that you were able to get the hose you needed quickly, even if it was not from us; we understand and respect the importance of being able to move your project forward as quickly as possible. We do see that the Sales Order # you submitted with your review is for a band clamp you ordered; this item shipped on Friday the 22nd and is out for delivery to you today. One of our reps will be reaching out to you today, as well, to arrange for the sales tax on that order to be refunded to you. We apologize, again, for the delay in processing your hose order with a tax exemption, and we look forward to being able to provide a smooth and more rapid ordering experience to you in the future. -The Wholesale Hoses Team