Wholesale HosesReviews of wholesalehoses.com

Response from Wholesale HosesJul 24, 2025

Hi Jon, thanks for taking the time to leave your honest feedback. We're very sorry to hear about the trouble you had getting through to us. That’s definitely not the kind of experience we want anyone to have. You're absolutely right to expect timely responses and easy access to support, and it’s clear we missed the mark here. Our customer service leadership will be reaching out immediately, and they'll be your direct point of contact moving forward. We know how important it is to have someone you can count on for support, and we’re committed to delivering that. We really value your business and would love the opportunity to rebuild your confidence in working with us. Thanks again for sharing your experience so we can work to do better. - The Wholesale Hoses Team

Response from Wholesale HosesNov 18, 2024

Hi Valerie, thank you for your feedback! We send out review requests after each order as part of our commitment to transparency and continuous improvement. We completely understand that you'd like to wait until your hose arrives to provide a complete review. Once you’ve had the chance to use it, we’d love to hear your thoughts! If you need any assistance or have questions in the meantime, don’t hesitate to reach out to us. We’re here to help and ensure you have everything you need! - The Wholesale Hoses Team

Response from Wholesale HosesMay 1, 2024

Hi Ron, thank you for sharing your feedback! We understand how frustrating it can be when parts don't fit as expected and we're here to help you find the correct parts you need to ensure a proper fit. A member of our Customer Support team will be reaching out to you today to ensure that you receive the appropriate clamps to attach your hose securely. Thank you again for bringing this to our attention, and we appreciate the opportunity to address your concerns. Your satisfaction is important to us, and we're committed to providing you with a positive experience. - The Wholesale Hoses Team

Response from Wholesale HosesAug 3, 2023

Hello George, thanks for sharing your review. Your feedback means a lot, and we genuinely want you to have the best experience when working with us. Free shipping is offered for all our hoses and hose accessories anywhere in the contiguous United States with the exception of residential LTL Freight shipments. This is the only exception to our free shipping policy. Your order did not include any shipping costs. We want to assure you that we wasted no time in processing your order. However, due to ongoing delays with carriers all over the United States, there was a slight delay with the delivery timeline. We apologize for any inconvenience this may have caused. We’re happy to say your hose is with the carrier and ready to be delivered. A member of our customer service team did reach out to let you know the carrier will contact you to schedule a delivery time and also provided their phone number so you can call them direct to arrange the most convenient time to receive your hose. Again, thanks for choosing us! If you have any questions or need further assistance, just let us know! - The Wholesale Hoses Team

Response from Wholesale HosesJul 28, 2023

Hello Virgilio, thank you for sharing your review. We really appreciate your feedback, and it means a lot to have you as a valued Wholesale Hoses customer. We completely understand how crucial it is for you to get your hoses as quickly as possible. Your projects are important, and we’re here to support you every step of the way. Rest assured, we’re putting in our best efforts to ensure a speedy delivery. Our amazing customer service team has already been in touch with you about this, and we’re committed to keeping you in the loop with real-time updates on the status of your order and its expected arrival time. Thank you once again for choosing Wholesale Hoses. We genuinely care about your satisfaction and experience with us. We’ll be reaching out to you today with the latest update on your order, so you are fully aware of the status of your order. - The Wholesale Hoses Team

Response from Wholesale HosesJul 13, 2023

Hello Thomas, thanks for your review! The hoses you ordered typically have a 2-3 week lead time and we're currently preparing your order for shipment. Once your order is in transit, you’ll receive a confirmation email with the tracking numbers. A member of our team reached out to you and will also follow up with an email to ensure you remain informed of the progress of your order and those tracking numbers will be on the way soon! As always, if you have any questions at all, we are here to help! - The Wholesale Hose Team

Response from Wholesale HosesNov 16, 2022

Hi Gary, thanks for sharing your review! We’re glad you had no trouble ordering your hose through our website. We are concerned about your claim that you did not receive a confirmation of the order. Our records indicate that the order confirmation and tracking number were sent on November 15th to the email we have on file. Is there a chance this ended up in your spam/junk folder? We want you to be 100% satisfied with our product and service and will have a member of our customer support team contact you to ensure everything is taken care of. Thank you for choosing Wholesale Hoses. - The Wholesale Hoses Team