saladlamp
Quality Produce / Operational Problems
In my area Whole Foods has the most consistent quality organic produce. However, it also the most expensive. I usually shop other stores first, then go to WF to buy things I can't find elsewhere. I agree with everyone else that the shopping experience and variety of products has tanked since Amazon took over Whole Foods. Whole Foods has made it more and more difficult to contact them about product or service issues. You used to be able to contact them by phone, email, or chat. Now it's only by chat and they are often distracted by chatting with several customers at once and often miss the point of the reason for your contacting them. I frequently shop in the evening and there seems to never be a manager on duty or available to speak to. And they refuse to give you the name of the manager so you can call the next day. One time I was at the store during afternoon hours and asked to speak the manager. The clerk called the manager and told me SHE would be right up. Next thing I know a guy walks up with a name badge consisting of a piece of masking tape with his name written on it with a ballpoint pen and claimed he was the manager. I know I sound like a Karen who wants the manager, but I wanted to report potential fraud (for months my Apple Pay receipts were listing another company and not Whole Foods), potential liability issues (the filtered water machine not working properly), etc. Although the store is open until 10 p.m. often if you go mid-evening a lot of their specialty product areas and counters are closed or are in the process of closing, one check out lane is open, and no manager is on duty or they are hiding somewhere in the store. IMO, everything should be opened and fully staffed during a store's business hours. If it only makes business sense to have the store fully open and staffed until 5 p.m., then the store should close at 5:00 p.m., but then I imagine they'd try to start shutting everything down at 2p or 3p so they can leave at 5p. I could say so much more and add examples of my experiences, but this is already too long. Basically if you go there with low to no expectations you won't be too disappointed.