Ignored by customer service when attempting a valid warranty claim. The product is OK but for the price I expected premium long lasting protector. Reaching out to customer service has been useless, hence this review, so steer clear with your hard earned cash.
JA
James
Horrible customer service
This company has horrible communication. I reached out to them about the shipping of my product. They eventually sent a tracking number. The tracking numbers mber stayed showed movement until maybe a day before its arrival. Each time I reached out, they would tell me that it has left their warehouse, reach out to USPS. ALL USPS has was "waiting for package." I do place blame on the horrible system of USPS as well. But what really bothers me is that Whitestone was NOT at all sincere, apologetic or seemingly concerned in anyway. There was nothing about them that seemed like they cared that there was a snag in shipment. If the product were being sent back to them, there's no way I would have gotten away with telling them that's it's out of my hands, call USPS. Id it got lost, it would have been my responsibility.
I eventually receive the product and like most customers feel, the product has issues. Both protectors failed during installation. I watched the installation video before and during installation. It was NOT me that caused the issue. It was the quality of the product. Then, when I proceeded to do a warranty claim, I realized that they charge $9.99 to ship a replacement IF it's approved. I definitely missed the small print on that. I WILL NOT take another chance with them. I encourage anyone, take a chance with other screen protectors. Apparwntly, Whitestone Dome needs enough people avoiding them to realize they have a major problem. I should have read reviews here first.
TH
TheSpecialist
Bought one from amazon
Bought one from amazon, first one came scratched and broken, I didn't complain as it comes with 2 pack. I installed the 2nd without issues. March 1st, may 1st the side had a chip, then where the chop is it started lifting up. I never taken this phone out of my house, it sits on my desk.
Can't request a refund from amazon as its been more than 30 days.
Scam, avoid.
CS
Colin S.
Shocking warranty.
Had the screen protector around 4 weeks, started cracking around the camera cutout, the same happened with the second, after paying £48 for the pair of protectors. Whitestone will allow me to claim through the warranty but want £17 postage, that's an absolute disgrace. Whitestone done should be ashamed. DONT BUY!
GH
Gary H.
Screen Survivalist
I can only say I put my phone screen thru some paces and this Whitestone dome glass protected it with honor. This stuff is bullet proof, almost.
RB
Rob B.
What an absolute mess.
What an absolute mess.
Glue everywhere, on my desk, on the frame, everywhere ... EVERYWHERE ... except on the phone screen. I can't imagine a worse experience.
CU
customer
Fiddly and instructions appalling
I bought a Google Pixel 6 and after appalling experiences with 2 other screen protectors, i thought I would give this a try.
First off, there is a lot of kit. So, be ready for that. I will outline my experience thus far, as I followed a YouTube video.
I attached the black strips that protect the vital side operations of the phone. Then I assembled my phone in the rig provided. Then the video said add the glue. This was the first issue: the glue never came out of the tube, even after I left it the suggested 30 seconds. They provide three tubes of glue, which was useful, as i used them all. The secret is to invert the glue tube, and obviously take the bottom cap off, but to release the glue, I had to open the top cap also. Very strange.
What they fail to mention is that the phone rig thing has to perfectly flat, otherwise the glue simply pools in one corner of the phone, which mine did twice.
Next I added the protector, but being so concerned with the glue swishing about, i missed the top by 5 mm. So now my protector is sitting 5 mms too low.
Next I was instructed to use the UV light thingy to finish the process off. My kit was missing the legs of the UV light machine, so i had to hold it as it did its magic. Consequently, at the bottom of my phone screen there is a type of 'mist', which seems to be coming in under the 5mm overlapping protector screen. Seriously unimpressed.
This is an expensive screen protector, which lacks credible fitting instructions. I will be contacting the company for a full refund.
JM
Joshua M.
Dome Glass for Pixel 7 Pro - is it worth the money?
Dome Glass for Pixel 7 Pro. I was sceptical because of the price of this. £40.00 is very steep for what most people will say is altermately a screen protector, you will always get people that say i can get one for a few quid, like anything these day you get what you pay for. I had a cheap £12.00 screen protector, dropped my phone few days after i got it and the screen protector popped off.
The Dome glass one though, i was worried with how many bits there was to do, but the key is patience. Dont be in a rush to do it and you will be fine. It has got to be one of the best and pleasent installs i have done. No air Bubbles, it fit just perfectly so the jig is spot on. It took me in total about 10 mins to install it, but i think this took longer because i wasnt 100% sure what i was doing, the video they provide is also spot on. Does it keep the fingerprints away, not all the time no, but they wipe off very very well.
It does feel better on the eyes using my phone (could be the placebo affect) knowing it stops as much blue light.
Overall, it is pricey, i don't mind spending the money but i do feel this was on the very pricey side, if it protects my phone over the next 2 years, and i only have to use the 1 or even the 2 i will be happy and would buy again. Time will tell though.
Would i recommend it: I already have. It looks amazin on the phone, i wouldn't think i have 1 on there just looking at the phone.