Whitestone DomeReviews of whitestonedome.com

I purchased the protector, but realized I got the wrong size. I put in a return request. I got an email saying return request approved, wait for email for instructions. Instructions never came, nor a response after emailing customer service team three times. Scammy company.

Samsung Galaxy S21 mobile phone fingerprint sensors do not always work properly with screen protectors installed. Ours worked very well after we installed this one. It was also a pretty fast installation. However, the price was 3 to 5 times as much as similar products. The installation had too many steps, and would have been impossible without the overly fast video tutorial, as the printed instructions included were too small and not very clear. There were differences between the contents of the kit, the video instructions, and the printed instructions. Each item had a purpose, and the design was clever, but ultimately most of the contents of the package were thrown away, including the UV lamp used to cure the adhesive. Getting a kit shipped to us in Portugal took a month and cost us double the advertised price. Discount offers were not honored. Communications with the company were poor; we had to threaten to ask for our money back to get any response at all.

I have been using whitestone dome screen Protectors and they work excellent! But when you need a warranty Replacement you get charged $19.98 so unfortunately it's not a FREE warranty Replacement! Other then that screen protector works great with no Circle on fingerprint scanner .

Here's why I love Dome Glass over the other screen protectors I've had. 1. Truly custom glass, all of the other brands on Amazon sell pretty much the same product repackaged, this is a custom glass display, not only does it cover more surface area than competitors it also is a clearer glass overall. 2. The Adhesive (while harder to put on) hides all deep scratches, and keeps the screen at 100% for the sensitivity. I also love that it covers the camera so no dust collects or scratches occur in that area. 3. I purchased it from the company website and while the shipping to just over a week to arrive it was while worth the wait. 4. The install is crazy hard and crazy easy all at once. I highly recommend white stone dome glass I had it on my Pixel 3 and now my Pixel 8 Pro and I love it!

Customer Service is terrible. The product is junk. It is the absolute worst Customer Service I ve ever. It is very much like a scam.

I went online and filed a warranty claim for a broken screen protector. Everything went smoothly and they charged my credit card for the shipping fee but I never got any response by email that my warranty replacement was on the way. That was February 1st. Try it again about 10 days later, again everything looked like it went smooth and they charged my card again. Again no email response or any way of knowing if the protector was coming. I finally emailed them and it was a frustrating experience going back and forth looking for order numbers to prove that I really purchased the item, particularly since I ordered directly from them on their site and my order shows up on the site when I log in. We finally got everything straightened out when I forwarded them an email that they sent after my initial purchade and they said a new protector would be on its way, however I still needed to get the two erroneous charges of $9.99 return to me since they charged me that amount twice for shipping on my previous two warranty claim attempts. I sent them the proof of payment from American Express, they said they would look into it. I've heard nothing since. I've been charged twice for it and I can't fathom how you can be in business and have such terrible customer service particularly since the product is such an outstanding one. My suggestion is buy this product and understand that you probably are not going to be able to fill a warranty request in a timely or professional manner without being aggravated. If it breaks just buy a new one. I'm so disappointed, I've used this company for years. But just horrible customer service.

Dishonest company, terrible customer service. Be careful when purchasing from their website, they falsely advertise and when you try reach out, per the other comments, they are difficult and unresponsive. If you do get a response, it's usually just a generic reply claiming no responsibility. Basically a shady company.

Upon ordering I changed my mind after reading how easily I can be to mess this process up and get it in the speaker crack so forth…I emailed their customer service within 1/2 hour to cancel the order. Not only did I receive the order but received a response to my request to cancel three days after receiving the order. There truly must be no staff or if so then asleep at the wheel. Do not order from this place.