It took a while to actually get ahold of customer support, but once you do it's pretty smooth sailing. I've broken my S8 Dome like five times in five months and they've warrantied them all.
I don't know about the S10 ultrasonic fingerprint scanner, but if the edges are peeling up it's because you're using the wrong case. On their site, it tells you want dimensions you need. Unfortunately, for the S8, that only leaves inferior cases but at least my screen is intact
DI
Daniel I.
Could be a great product.
Bought the 2 pack for my Galaxy note 9. Where do I begin.
I've installed these protectors 5+ times now, and no matter what, the adhesive will start creeping away from the edges within 2 months. Install looks flawless at first, which I think is where all the good reviews come from. But it will, without a doubt, start to have the adhesive come loose on the edges. Really sad because the glass is excellent quality in all aspects (clarity, touch sensitivity, fit, finish, fingerprint rejection, etc) but the adhesive just ruins the whole package. I have experimented with other types of LOCA, and they seem to work better. But that shouldn't be the case.
I should not have to go on an experimental hunt for the proper adhesive to properly use what is the most expensive screen protector on the market.
Also a shame that they won't make things right. I got one protector/adhesive sent to me under "warranty" ($10 "shipping" charge), and it did it as well. It's pretty obvious Whitestone is still profiting on the "warranty". It does not cost $10 for a company to ship a thin sheet of glass and a tube of adhesive tossed in a small USPS envelope.
Fast forward to now, and Whitestone won't even bother to acknowledge my warranty requests, or my emails.
Complete waste of money. Sad, because they have this deal very close to figured out.
If the proper adhesive was included, this would dominate every protector on the market.
Hopefully people stop buying these protectors so they realize that they need to go back to the drawing board on this
MR
Maxwell R.
stay away
stay away they will rob you save yourself the time enrgy and money they could careless to be bothered once you pay
ST
Stuart
Impossible to make a warranty replacement claim through website....
Fantastic product, just impossible to make a warranty replacement claim through website.
Despite following instructions from customer service department and registering the product repeatedly, as suggested by customer service team, I still can't make a claim for this product.
Customer service team have now started ignoring my emails and stopped replying to my requests for help.
This has left me feeling really disappointed as this product was not cheap!!!
