Whitestone DomeReviews of whitestonedome.com

I ordered a protector glass for my galaxy s10+ directly from whitestone online store, and received received it; it cracked along edge during installation and I corresponded with whitestone about the problem for weeks before finally giving in and placing a warranty claim. I paid the $9.99 fee and requested a new protector, but after weeks of waiting, a refund was made for the warranty claim, but no message or explanation was ever received, and no protector glass either. I still have the original cracked glass on my phone, and I would like to get it replaced. I have tried entering another warranty request, but the website will not let me enter any information or make the request. I have sent an email previously about the cancellation of the warranty replacement , but I have received NO response. To recap: no response to emails, no warranty replacement. Really expensive screen protector....what a waste of money and who needs the aggravation of non-existant customer service!

I order a combo set for my Samsung Galaxy Note 20 on Sep 18, 2021 based on their website advertisement delivery on 2 days plus 1 transaction day and free shipping on purchases over $30.00 my transaction was $48.00 plus. Same day of transaction I got an email saying I will be notified as soon as we ship 3-4 pass and shipping email. I sent an email asking for the shipping of my purchase.. no answer. I send another email via to PayPal and still no answer. On 9/23/2021 I submit a claim to Paypal Resolution Center, they follow up my emails notifying them and finally on 10/01/2021 I got and email from WhiteStone Dome and PayPal that my money will be refunded in about 3-5 days depending on my financial institution. This company went really low on business, they do not communicate with clients whenever there is an issue. Lacks of professionalism.

Do not buy from these guys, they dont honor lifetime warranty, ignore emails, and hold your money with no product delivered.

Loved this company's product in the past, have happily used it for years - I even had a very positive experience with their warranty service last year. HOWEVER things have changed. Aug 11, 2021 I submitted a new warranty request that showed 'submitted' for 2 weeks, I emailed them twice asking why the status didn't change, but I received no response. My warranty finally changed to 'Approved' but I didn't receive shipping info. Another 2 emails asking for shipping info went unanswered. It's now been almost 5 weeks, I've sent 6 emails without getting a response. There's a reason why the BBB has given them an F rating: SOOO EFF whitestone dome - They produced the best screen protector available, but their customer service is non-existent. I called my bank and asked them to dispute the charge.

So I had a decent experience with the product and applying it to 2 phones but I have been waiting for my warranty relacement since June 15th 2021 today is September 13 2021 and I have not even received one email or any type of notification from them at all. I see my warranty replacement was approved on their site July 15th but still have received nothing. THERE IS NO WAY TO CONTACT ANYONE STAY AWAY!!!!!!!

They are scammers, I bought [E-Jig] Galaxy S21 Ultra Dome Glass Tempered Glass Screen Protector, and the glue didn't last 12 hours before starting to disappear leaving white spots on the borders. I tried registering the product for the warranty and it has been in PENDING APPROVAL for weeks, they have not replied to any of my emails. Just a waste of money and time, look for another product.

Here are the reason why Whitestone Dome is not Reputable Company: 1. E-Jig did not work straight out of the box. 2. Finger print does not work well as advertised with their screen protector. 3. Customer service does not respond to your emails. 4. Their replacement Warranty Web Application is a way to rob you by charging you a shipping fee $9.99 without shipping you a replacement unit. 5. There is no phone number to call them. 6. You paid $49.99 for a damage product straight out of the box and you submit a request for a replacement through their Warranty program. They charge you a shipping fee $9.99 and take your money first. Then leave you hanging without shipping a replacement unit. Also no tracking number and no update to inform you....they just leave you hanging....very frustrating.....

What is going on with this company? Just the worst customer service and after reading most of the reviews on this site, it's safe to say what they're doing has/is happening far too often, and I wish a commission were to look into the Whitestone Dome company to provide some answers. I've an all too similar story with some warranty claim users: I placed a warranty replacement order on July 22, a month and a half later, it STILL HASN'T BEEN SHIPPED YET. Absolutely frustrating! On August 30th, after weeks of emails and 'Contact Us' requests submitted pleading for an update, I finally got a reply saying "Sorry for the delay. It will be shipped out this week". Lo and behold, 7 days later, now September 6th, no confirmations of shipment whatsoever. Waste of money on "shipping and handling fee" what a joke. I am disappointed that this expensive piece of glass cracked after the edge hit my plastic charging adapter next to my bed (40cm drop), even with a protective case on. Let alone this nightmare of having to order a warranty replacement with useless customer service. Also is it just me or has anyone else noticed their [Whitestone Dome Glass] Note 20 ultra doesn't show up on Amazon anymore? I might be wrong but hope I'm not the only one. As I've bought from this company once before, for my GNote 8 back in 2017, one of the reviewers is absolutely right; this company has gone downhill since 2020.