WhistleThe Whistle GPS Pet Tracker & Activity Monitor is the smarter way to keep tabs on your pet’s location and activity levels when they're living it up, at home, in the park or on the run.--Whistle loves pets. We're building products that help make the world a smarter, healthier, safer place for pets.
Whistle (whistle.com) has 2,433 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Michelle S.
I bought my first whistle in December and it seems through my user error she got it off and chewed it up! So I bought a new one later that month and have been enjoying it ever since! I made sure to watch videos on how to take the whistle on and off so I wouldn’t mess it up again. I love seeing how active she is, how much she sleeps, licks, and scratches.
Rob G.
I received a whistle go for a Christmas gift. After charging and starting to set the unit up , I received a notice from Whistle that the unit needed charging...an hour after removing it from the charger. I decided to recharge it and then left the unit on my desk only to find out that it will not hold a charge for more than 24 to 30 hours just sitting on my desk...this is totally unacceptable, 24 hours to a charge...really??? After calling customer service and getting no where, I sent them pictures of the new unit as they requested. Customer service is a joke and it appears the product is junk too. Don't waste your money or expect their customer service to help out in any way. Rob :(
Response from WhistleJan 6, 2020
Hi Rob, We're sorry to hear that you would like to return your order. We're happy to accept the return of your order and will process the credit once it is received back. We urge you to use the prepaid return label attached at the bottom of this email as a PDF file, or a traceable shipping method to ensure your return is received. Please return your product and all of its accessories to the address below. We will confirm receipt of your return once it arrives back at our facility via email. Credits are processed within 7-10 business days of receipt. Please return within 14 days to receive a refund. After 14 days this RMA will close and will no longer be eligible for a refund. If you have any questions please reply directly to this email. Please be sure to include your RMA number in the address if supplying your own label. If you choose to supply your own label, please provide us with the tracking number so we can monitor when the package is returned.< Whistle Returns c/o Rush Order RMA Number: 6205 Engle Way Unit A-D Gilroy, CA 95020 Thanks again for your understanding and patience.
Dave J.
We have been happy customers of Whistle for about four years. Have upgraded two or three times (ironically, when charged as recommended, the tracker's non-replaceable batteries give about at the end of each subscription term). In any event, the devices performed flawlessly until we upgraded to the "Whistle Go." When setup was attempted, the tracker continually hung up in "setup mode." Despite numerous telephone, email, and live chat contacts with customer service, the unit would not work correctly. I wanted to stay with Whistle as I was delighted with the Whistle and their products to this point. Still, the customer service technicians kept wanting me to travel 7 miles this way or that "to connect with other cell towers" to get the device functioning. I will add that we had an excellent computer systems engineer communicating and relaying all pertinent router and internet configuration settings on our side. After two 14 mile round-trips, I had had enough. I offered to either return to my previous whistle device, or upgrade to their premium device. Still, they insisted I continue to work through their problems on my side. Although I informed them I was pursuing other options, they seemed to think of me as a beta testing site for this flawed product. Though I was very frustrated, on each phone call, they repeatedly insisted that I start over and perform the same (previously attempted and failed) tasks each time. I was informed that it is against their policy to give you the option to speak with the same customer service representative twice). Needless to say, we are now delighted "Fi" customers. Despite the device being a bit more expensive on the front end, the service is exceptional, the tracker is more robust, and the data received from the unit is superior to that of Whistle. Not to mention that I only need to charge the easily-removable unit about three hours every four months or so. The hassle-free warranty is honored but requires persistence on the customer's side. Somehow, the refund department seems to require reminders to honor their obligation (unlike their subscription department who can process your money right away). The only conclusion that I can come up with is that Whistle has grown too big as a company to care about the customer, even when the customer cares enough to work with them.
Gordon S.
The whistle claim to fame is that you can find your pet when she is lost. The problem is that the designers made a fatal mistake in assuming that if your pet is in range of your wifi, she is safe. This is NOT true. I have tested this several times taking her out for walks. The device will not start tracking until she is nearly half a mile away from our house and across a very dangerous road. You CANNOT depend on this product to keep your pet safe. I have reported this to the manufacturer but no changes have been implemented.
aimee F.
Love whistle. Very reliable data, use it for swimming and kcals burned. Easy to attach and holds charge. Very helpful for tracking activity and weight management
Robert M.
Good Product for keeping track of your dog's daily activities.
Michele Martinet C.
We have the new whistle trackers on all 3 dogs. Besides the comfort knowing we can find them if they get loose, I can track their health and turn on a light on their collar when they get into the dark part of the back of our yard.
Niki M.
I love our Whistle trackers! We have both the older version (Whistle3) and the newest version (Whistle go explore). They not only help us track our beagle runners but keep an eye on their health and well being. They are very easy to set up, use and keep using for a long time. And the peace of mind that I get from being able to track my fur babies if they catch a scent and run off (beagle traits) is priceless. The tracking is amazingly accurate and saves you precious time when trying to find them before they are in trouble. I love Whistle and am so happy to be a member of the pack!
