WhistleReviews of whistle.com

I bought Whistle for my 2 dogs and in less than a year the devices stopped working. I called them and they said that the only option was to purchase a new device since it was out of warranty (6 months warranty). I bought new devices for both of them and again both devices stopped working in less than a year after the purchase (8 months to be precise) and again I was told that the only option was to buy new devices for both of them. The second time the device was also not connecting with cell phone network so it never sent notification to my phone when they left safe place.

Does not stand by their products. I bought a whistle switch and had nothing but issues. I was sent a replacement, which worked for a week or two, and then it had the same issue the previous one had. At that point after talking extensively on the phone and via email with their customer support, I asked for a refund or a replacement with a different model, but I was refused. They kept blaming my WiFi settings even though it was not my WiFi settings, because my other dog had a different model of the device and it had no issues. After their completely unhelpful responses and refusal to replace or refund the device, I gave up. It is sad because I previously would have raved out them since I did not have issues with my other dog’s device. I used to recommend them to friends and family all of the time, but based on my experiences with the whistle switch and their complete lack of caring and assistance, I won’t recommend them any longer. Do you want to know what their solution was? For me to pay full price to buy another device…

Terrible customer service! Product broke and they basically told me too bad! Offered me a month discount on the service! lol I won’t be needing service cause I will not waste the money to get another one to just break. DO NOT PURCHASE!

In concept it’s great and ok when it actually works, but it SUCKS for service and RARELY works when we need it to!! We live in a *slightly* rural area and we have highly escape oriented dogs (we have fulll surround 5 ft high fencing and one always finds a new way to jump out). I always have at least 3 out of 5 or 4 out of 5 cell reception bars and no issue with my cell. But whenever one of our dogs escapes, Whistle always says it’s trying to activate GPS and literally 15 minutes goes by and nothing! It times out and can’t track them!! By that point my dog can be 2 miles away hit by a car or attacked by a coyote or in such a remote area i’m not going to be able to get them. It SUCKS and i’m so fed up with their crap connection they blame on everything else. I’ve been a customer for years with both new and old devices (bought 4 now) and it’s gone way down hill. DONT BUY. Try Track it or another service - i’m switching.

We have gone thru thee with one dog and one with our new dog. All it does is search without giving location. We have found our pet got them back home ten fifteen mins and the whistle timed out saying it could not lock on gps. Not happy to say the least. Money spent on a secure fence, way to go. From the beginning

We have Whistle to help locate our free range dog, Leo when we are leaving or going in for the night. It’s was a necessity when he was young and wild. Now that he’s 9 he doesn’t run off but we like being able to find him when needed. The activity reports are also interesting and comforting to get. I tell everyone who inquires about what the device on the collar does, that it’s our pacifier!

When you can’t be with your dog 24/7, you don’t really know what they’re going through in your absence. This Whistle technology has been very reassuring, letting me know how active, thirsty, or quiet my senior Labrador Pacey is while I’m away. He’s had some metabolic issues this summer, but seems to be doing much better. Pacey’s weekly reports from Whistle have shown improvement in his drinking, eating, scratching, and licking. Good to know!

Company will blame everything but the device for obvious physical defects. Had device for about 11 months now. About 2 months ago battery life began declining. 3 weeks ago it degraded to >24h and less than 10m to charge to "full". Things claimed to need to be ruled out which could not within the laws of physics be responsible: Network settings Wifi connection Phone app version DNS WIFI password WIFI band DHCP IP version Do not recommend due to terrible, still unresolved over a week later, support. No ability to choose service refund when device fails due to poor manufacturing.