WhisperKOOLReviews of whisperkool.com

WhisperKool does not stand behind its products. I installed one of their units three years ago in my wine cellar and I have had THREE of their condensate pumps fail and leave water all of the floor of my cellar. The third pump failed in less than a month. WhisperKool refused to send me a refund and would only send me another pump which I obviously did not want. My technician installed a stronger pump that does the job properly. I am extraordinarily disappointed in their product and customer service (I was on hold for 1.5 hours today). Plus I have spent a fortune on the technician to fix the unit. DO NOT BUY WHISPERKOOL PRODUCTS!

Our condensate pump on a Whisperkool 8000 ceiling mounted split system failed within warranty. We had to pay for a replacement. That lasted only 3 months and failed. We have spoken to a number of service reps who will not work on their units because their pump/sensor system is completely misdesigned and constantly fails, causing customers to get angry with the poor repair technicians who try their best to fix this flawed system. Has anyone had the same experience. In addition, they never answer their phones or leave you on hold for an hour. I cannot believe this company is so lousy when it comes to customer service. Oh yes, and since the first defective pump and the second defective pump, when combined lasted more than the warranty period, Whisperkool won't pay for replacement unit. Also, has anyone noticed that their only responses on this site are to complimentary posts. No attempt to deny their horrific service record and the poor quality of their condensate pump system.

She was extremely helpful and very professional. She took her time and provided me contacts for service for my SC4000. I really appreciated her diligence. She even looked up the original contract and also gave me the serial number.

Client advocate was very responsive, client focused and most importantly HELPFUL!

Giovanni was exceptional and solved our issue very quickly

I have a brand new WhisperKool unit. First, the retail installer said we had to use an in-cellar unit. Then WK service disagreed and invited me to respond to their email with any questions. I did twice AND called and left messages twice. No response in over a week. Hot in Houston.

We were so excited when we had a Whisperkool unit installed in our cellar. It had great reviews and we researched extensively. Unfortunately, the unit quit working within the warranty timeframe and we contacted the company in the sincere hopes that the issue could be fixed. After boatloads of requested documentation and photos, they are still refusing to honor the warranty contract. Look, sometimes machinery breaks down, thats not a big deal. The problem is Whisperkools lack of customer service and refusal to even send a technician, at their cost, to assess the issue. You know how sometimes you have to call your internet company to troubleshoot a situation and you wait on hold forever, get the transfer runaround FOREVER and then in the end they say its not their fault? Well, expect the same response from Whisperkool if you ever have a problem. They are adept at not spending a penny after they receive your cleared payment and are masterful at wasting your time and patience trying to get a problem resolved

Giovanni's competence, persistence and patience was incredible.