Stuart B.
Shipping delay/zero customer service
Things started off strong. Unfortunately it went south quick. I have been waiting on an order for almost a month. According to their own page, it has not shipped. I started leaving messages over a week ago with no response. If you're having delays, let me know. Ignoring messages is not a good way to build a loyal following.
Response from Whiskey LibrarySep 25, 2025
Thank you for sharing your experience and for your initial kind words about how things started. We sincerely apologize for the delay with your order and for the frustration caused by the lack of timely communication. We completely understand how disappointing it is to feel ignored, especially when you’re excited about your purchase. We truly appreciate your patience, and we hope the $50 store credit we offered demonstrates our commitment to making this right. Your feedback also helps us improve our communication and service moving forward. We’d love to welcome you back and ensure your next experience is seamless. Please don’t hesitate to reach out directly if there’s anything more we can do. Cheers, The Whiskey Library Support Team