WhirlpoolpartsReviews of whirlpoolparts.com

I ordered two refrigerator drawer replacements for my Whirlpool unit in December 2020. I received no updates but whenever I checked my order status online, an estimated backorder date would continue to slide, month by month. After nine months, I requested an update (18SEP), and the live-chat representative (Jessica) would only read me new estimated backorder date. When I asked if the "factory" could be contacted for more information on whether or not the item was being discontinued or if it would ever show up, she ignored the question and give me an ultimatum to either cancel the order or wait. Terrible customer service employees and terrible logistics. I will be avoiding Whirlpool products from now on.

Changed from "in stock" to "two and a half month backorder" for rollers for upper dishwasher rack.

Whirlpool ships new $1700.00 refrigerators without some of the door bins and shelves. I go online and see they want $60.00 to $71.00 for the chintzy plastic bins. Other parts -- they don't even offer. Buy a Frigidaire. Followup - The refrigerator section does not include an air filter in the air intake. You have go on the hunt and buy one yourself...

Ordered a part in early December 2020, which they said was in stock. They FINALLY shipped it in May 2021, without seeing if I still wanted it, and wouldn’t cancel the order (I don’t even own that appliance any longer). TERRIBLE shipping and customer service!! Would never order from here again!!

Website had part listed as in stock. 2 year old dishwaser. On October 25th 2020, website said order now for part to be shipped October 28 - November 17th. Part ordered October 25th 2020. Paid for part at time of order. Remained patient due to Covid-19. Family continued to was dishes by hand. May 12th 2021, called Whirlpool Parts and was told item was on backorder and could be in stock in July or could be longer. Buyer beware!!!

Be sure that you order the correct item before ordering, the company does have 30-day returns, but you will be responsible for paying the shipping back, and they will not help you out with providing a label (I offered to pay for it or have the amount deducted from my refund). I paid $9.99 to ship to me, but to return it costs $80 (with USPS!), because it is an oversized item, even though it weighs almost nothing (it is a glass panel for my oven - I ordered the inside glass panel, when I actually needed the INNER glass panel).

This is the worst experience I have ever had. I have never written a review before but I want to warn people. I ordered a part that said it would arrive the following day or two. After a few weeks I checked in on my order. I logged in and said I had no order. I talked to the super frustrating automated chat that said I did have an order and the part was in the warehouse that it wasn't shipped. I was charged on my card. I called and spoke to someone. They said they would make sure my part was shipped. A few weeks later it still hadn't arrived. I called and spoke to someone else. They said it hadn't shipped yet. They said they would make sure it got shipped. A week or two later it arrived. It was the wrong part unfortunately (which was my fault). I called several times to ask about exchanging it. Sometimes the number didn't work. Sometimes I was on hold for hours and no one answered. Right now I am going through the chat and it said it was connecting me to someone. It estimated 26 minute wait. Here I am an hour later and no one is answering the chat and now the chat bot is asking if it can help me and probably going to reset this whole process again. This whole process has been months. I definitely recommend not ordering through this site...see if you can find another parts dealer.

I am not happy with customer service with this company. I ordered a part for my refrigerator that I feel was WAY overpriced. I really wanted it though, so I ordered even though the shipping charged was $12.99. When I received the part it was damaged and the wrong part. The package slip included allowed for a return, but added a note that I would have to pay for return shipping...another $12.99. I called to talk with customer service to make sure this time I would be sent the correct part and undamaged and was told I would need to pay extra for the change in part and another shipping fee. That means I had to pay $39 in shipping fees back and forth and even more for the correct part. I would not order direct from whirlpool parts again. Next time I will go through Amazon, or return to the store I purchased the refrigerator and let them handle it. Lesson learned.