WhirlpoolpartsReviews of whirlpoolparts.com

The parts department is a complete ripp off. I ordered a small plastic piece for my warming draw for my stove. It's literally a 25 cents part that they sold me for $12 PLUS $6 for shipping. I knew I was getting screwed but needed this little part. I got the part and they didn't even include a screw so I can screw it in. I called them back and they sell this little screw separately for $9!! Are you kidding me???? Will never again buy a whirlpool product.

Worst customer service ever. Paid $36.43 for 2 hinge bushings for a dishwasher. Shipping address was incorrect. Stuck in Fed Ex building, Fed Ex said only shipper can change address. Whirlpool Parts say, we can’t change the address once it is shipped. Therefore they have $36.43 charged to my credit card and I have no parts. They state there is nothing they can do. BUY PARTS FROM AMAZON - less money, free shipping AND you get the parts.

I ordered a part. The same day I called to cancel the order. I. was told that their company is too big and they ship too many products every day in order to cancel my order. So when I received the order. I reached out via their website "Live Chat". Jason did not answer my questions about how to return the product. He then abruptly kicked me off of the chat without making sure that I understood the process.

I contacted the company asking if a certain part would fit in my refrigerator. They confirmed it would and when I received it, it did not fit. I now have to pay return shipping on a large part. I contacted them a few times asking if they would pay return shipping and I will exchange the part fort he correct one but they said no. The customer service is terrible especially since they confirmed the part was correct and would fit with no problem.

I ordered refrigerator door handles in stainless steel they came in Black. The order was wrong another order came in and it was the wrong part and I had to pay to send that back. Then I ordered refrigerator handles and they were defective the screw would not go through it was bored incorrectly therefore a screw. Could not go in properly to attach. For the grand finale your employee Leticia couldn't realize that I was at my Wit's end and tired of calling Whirlpool to do something I had already mailed pictures of this asked for replacement part no such luck they are incompetent. your employee Leticia is very rude and once I was tired of her trying to just pass me off or just give me my money back instead of giving me the part that I deserved that I paid for. She began to call me a child and tell me how I needed to act like an adult because I was tired of the lack of care and concern from your customer service very rude. She was very very rude how dare you talk to me the way you did Leticia.

My machine stopped working within a few years of purchase. The customer care team was not bothered about my complaint. They were not ready to replace or repairs the machine.

The website has an Irish URL but they ship the parts from the UK. So you will get hit with additional customs charges. This is incredibly misleading.

New Whirlpool Top-Loading Washer needed a drain hose extension kit. The cheap drain hose that came with the washer was too short. So I found Whirlpool Parts online, looked like they had their act together. I found the extension kit I needed. Website claimed they had them in stock. I made the purchase that morning, paid $23 for FedEx Overnight, was informed by Whirlpool Parts that my order would ship the same day and be delivered the next. Next day came, late afternoon, FedEx couldn't deliver what they didn't have. Only the shipping label had been created. I called Customer Service. After a long wait on the phone plus providing the model and serial number of the washing machine I was finally issued a full refund.