Where Sidewalks EndAn off-the-beaten-path Tour Company with a focus on responsible, positive-impact tourism. We find the best experiences worldwide that you don't find in your everyday Guidebooks!
Where Sidewalks End (wheresidewalksend.com) has 146 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 5 reviews with 1 star · Clear filters
Alhue A.
no entiendo
Response from Where Sidewalks EndDec 9, 2025
Hello, and thank you for your message. We’ve reviewed our records and don’t see any booking, inquiry, or interaction related to this review. Because of that, we’re unable to place it in context with any experience we’ve provided. It’s possible this review was intended for another company. If you have any questions about our tours, or if there’s something we can help clarify, you’re welcome to reach out.
Gerri
I did a Day of the Dead tour with Where the Sidewalk Ends and I feel like I was scammed by this tour, it was 3 hours long and we spent over 2 hours of that in a hot courtyard being lectured about the day. Everyone looked miserable and I saw someone fall asleep it was so boring. The guide walked us to the cemetery then left to look for other guests so the "tour" was only around 10/15min long. You essentially pay for a VERY overpriced and mediocre meal with terrible service. Ordered drinks that never came, multiple times they would start to serve our table and serve two people their meals then serve the entire rest of the tables and then come back to our table to say they had run out so we needed to wait for them to make more. I wasted my money on this and I wish I'd left to spare my time because it's not even worth going even if you don't get your money back. Awful experience, tourist trap for sure and I wouldn't ever recommend this group or this tour and if I met anyone planning to do it I'd probably tell them not to bother even going.
Response from Where Sidewalks EndNov 3, 2025
Hola Gerri, we’re very sorry to hear the experience didn’t meet your expectations. The talks at the start of the evening are meant to help guests understand the meaning and traditions behind what they’ll later see in the cemeteries, fostering empathy and respect for local families. The food is prepared by a respected local woman-chef using traditional Oaxacan recipes, curated to share the authentic flavors of the season. We wish you’d let us know during the event so we could have made things right at the time, but we’d still like the chance to do so now. Please message us directly so we can review your experience together.
EH
make up review i must say it’s a disappointing experience. On the email it says there would be complimentary drink - that never happened. and during the experience my make up was done by an artist instead of a make up artist. the make up that came out was nothing like the chosen reference photo. when it comes to photography, it was done in a really rush way with 2 other guests and literally was done in around only 10 minutes, which we didn’t even get to walk more than 2 blocks. and when the photos were ready, they could not remember who’s who, asking us to send a selfie for them to identify us in the group! thats really unprofessional, and the photos came out really bad too… overall bad experience and not worth the money
Response from Where Sidewalks EndDec 19, 2024
Thank you for your feedback Esther; we’re truly sorry to hear you felt disappointed with your experience. We’re very surprised by your review, as we took great care to deliver what was promised and ensure everything ran as smoothly as possible, as well as from our friendly and appreciative communications with you on WhatsApp. Complimentary drinks, including fresh coffee and tea, were available at the studio, and many guests enjoyed them — we’re sorry if this wasn’t communicated clearly. Had you only asked while there, the drink station was right behind the seat where you had your make-up done. The local makeup artist is a seasoned professional, internationally recognized for her art, and Day of the Dead makeup has been something she's been doing for years. We're sorry if her interpretations of the example weren't in line with your vision. The photo shoot was intentionally held in Jalatlaco, steps from where the studio is located to avoid unnecessarily long shoots, and due to its beautiful cobblestone streets, murals, and decorations to enhance the images. We’ve double-checked your photos and feel they beautifully captured you surrounded with Oaxaca's charm, with photos of you laughing and smiling, with creative reflections in the water and in windows, and traditional elements like marigolds and flag banners — similar to the examples on the tour page. Many of the guests have shared their photos online, though we understand tastes can differ, and are sorry it was not what you had in mind. Regarding the request for a selfie, this was only needed for a few of the guests who arrived out of order, ensuring no one’s photos were mixed up. Despite this, we knew who you were, and your photos were correctly placed in your folder, which was made private as you requested. We’re sorry if you felt this was unprofessional, as we were trying to ensure professionalism through doing that. While we regret that the experience wasn’t to your standard, we’ll take your comments to heart as we continue improving year over year. Thank you again for your input. We hope the rest of your time in Oaxaca was memorable, and should you ever revisit, we'd happily help with another photoshoot for you, perhaps with some examples of what you would like done and how they differ from what we show online.
Josh N.
Would highly advise against wheresidewalksend based on my experience. Very disappointing experience, lack of communication and way too expensive. When I reached out to them there was a deafness in their response that was highly disappointing. Wouldn't recommend to anyone but rather finding someone local for tour (there are a lot of other options in the main square at or leading up to day of the dead - very easy to find) that will work out better for families or solo travelers.
Response from Where Sidewalks EndNov 4, 2024
Thank you for sharing your feedback. Our team strives to provide clear communication and support, and we made every effort to share detailed information about the event. All emails, including the meeting location and event reminders, were sent to the email address you provided at the time of booking, and our email server confirms they were successfully delivered. You seem to be the only one from the event of 40 people who didn't receive them, and probably deleted it from your junk folder accidentally - mistakes happen. We understand how frustrating it must be to feel unheard, but when you reached out 30 minutes after the event had already started, we immediately responded and invited you to join us, as you were only a few block away from the event space, to which you refused, and started making threats to our staff via email. We sincerely regret that you felt disappointed, but we hope you understand that given our commitment to the local staff running the event (yes, this was a locally designed and run tour), the locally owned venue, and preparations and purchases for your reservation which were already made, we were unable to accommodate your refund request for a no-show, even after multiple emails had been sent to you well in advance of the event. Our terms and conditions, which you acknowledged during booking, clearly state this policy. We genuinely appreciate your feedback and will continue to improve our services and communication, though can't be held accountable for unread emails that are sent to you. Thank you for considering us, and we hope your time in Oaxaca was still memorable.
Paul A.
We joined them for a day of the dead experience where we were hoping it would be a somewhat intimate group of people celebrating the lives of their lost loved ones. What we experienced was three hours in a restaurant being served incredibly mediocre food. We then placed photos of our lost loved ones on a pathetic preparation of an alter and walked to the pantheons. This was a complete waste of our time and money and deeply disappointed us.
Response from Where Sidewalks EndNov 2, 2024
Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that the Day of the Dead event did not meet your expectations. Our aim is to provide a meaningful and culturally immersive experience, highlighting the deep-rooted traditions of Día de Muertos. The three-hour portion at the restaurant is dedicated to sharing the history and significance of the celebration, offering guests the chance to connect with locals who share their personal stories and connections to the holiday. Traditional food is served as a complement to the experience, not the main focus, and we’re glad to see that other guests have enjoyed it, though we respect that it may not have met your expectations. The altar creation and pantheon visit are meant to offer an understanding of how Mexicans honor and remember their lost loved ones. We strive to create a respectful and heartfelt experience, but it’s clear we may have missed the mark for you. We value all feedback and would welcome any specific suggestions on how we could improve. While we are sad that the experience did not resonate with you as it has with other guests, your input helps us grow and ensure we offer the most meaningful and engaging events possible. Thank you again for sharing your thoughts.